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15,804
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14,938
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79
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73
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72
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70
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68
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67
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66
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63
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63
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60
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59
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55
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53
Rajagopal
53
Ko, Eunju
52
Wong, IpKin Anthony
52
Diamantopoulos, Adamantios
51
Ongena, Steven
51
Pelsmacker, Patrick de
51
Prybutok, Victor R.
51
Foxall, Gordon R.
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50
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49
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49
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ToKnowPress
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2,092
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1,013
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824
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772
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International Journal of Retail & Distribution Management
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BASE
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1
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
2
Customer experience with self-service technologies in the banking sector : evidence from Nigeria
Ugwuanyi, Chidera Christian
;
Uduji, Joseph Ikechukwu
; …
- In:
International journal of business and systems research …
15
(
2021
)
4
,
pp. 405-425
Persistent link: https://www.econbiz.de/10012596125
Saved in:
3
Impact of service quality dimensions in internet banking on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Decision
41
(
2014
)
1
,
pp. 73-85
Persistent link: https://www.econbiz.de/10010367898
Saved in:
4
Validation of a scale for measuring problems in internet banking and their effect on customer satisfaction
George, Ajimon
;
Kumar, G. S. Gireesh
- In:
Vision : the journal of business perspective
19
(
2015
)
4
,
pp. 312-323
Persistent link: https://www.econbiz.de/10011488677
Saved in:
5
An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.
;
Massara, Francesco
;
Raggiotto, Francesco
- In:
Italian journal of marketing : ITJM
2022
(
2022
)
2
,
pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
Saved in:
6
The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao
- In:
International journal of services, economics and management
11
(
2020
)
1
,
pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
Saved in:
7
The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa
;
Shaian Kiumarsi
- In:
International journal of services and operations management
33
(
2019
)
3
,
pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
Saved in:
8
A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan
;
Aimin, Wang
;
Hongyi, Xu
- In:
The service industries journal
38
(
2018
)
7/8
,
pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
Saved in:
9
Analyzing customer satisfaction in self-service technology adopted in airports
Yau, Hon Keung
;
Tang, Ho Yi Horace
- In:
Journal of marketing analytics : JMA
6
(
2018
)
1
,
pp. 6-18
Persistent link: https://www.econbiz.de/10011888519
Saved in:
10
Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin
;
Gursoy, Dogan
;
Zhang, Meng
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 571-591
Persistent link: https://www.econbiz.de/10012549286
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