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Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed; Yazar, Evrim Erdoğan - In: Digital transformation and new approaches in trade, …, (pp. 257-283). 2022
Persistent link: https://www.econbiz.de/10013448702
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Customer experience with self-service technologies in the banking sector : evidence from Nigeria
Ugwuanyi, Chidera Christian; Uduji, Joseph Ikechukwu; … - In: International journal of business and systems research … 15 (2021) 4, pp. 405-425
Persistent link: https://www.econbiz.de/10012596125
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Impact of service quality dimensions in internet banking on customer satisfaction
George, Ajimon; Kumar, G. S. Gireesh - In: Decision 41 (2014) 1, pp. 73-85
Persistent link: https://www.econbiz.de/10010367898
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Validation of a scale for measuring problems in internet banking and their effect on customer satisfaction
George, Ajimon; Kumar, G. S. Gireesh - In: Vision : the journal of business perspective 19 (2015) 4, pp. 312-323
Persistent link: https://www.econbiz.de/10011488677
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An analysis of the relationships between human, technological and physical factors in the retail banking sector
Mason, Michela C.; Massara, Francesco; Raggiotto, Francesco - In: Italian journal of marketing : ITJM 2022 (2022) 2, pp. 249-266
Persistent link: https://www.econbiz.de/10013277062
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The impact of service quality, self-service technology, and the corporate image on customer satisfaction and customer revisit intention among luxury hotels in Kuala Lumpur, Malaysi...
Li, Shimiao - In: International journal of services, economics and management 11 (2020) 1, pp. 48-70
Persistent link: https://www.econbiz.de/10012256814
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The impact of service quality in postal services: the mediating role of self-service technology
Salmi Mohd Isa; Shaian Kiumarsi - In: International journal of services and operations management 33 (2019) 3, pp. 395-419
Persistent link: https://www.econbiz.de/10012145308
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A perceived reliability-based customer satisfaction model in self-service technology
Barua, Zapan; Aimin, Wang; Hongyi, Xu - In: The service industries journal 38 (2018) 7/8, pp. 446-466
Persistent link: https://www.econbiz.de/10011880828
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Analyzing customer satisfaction in self-service technology adopted in airports
Yau, Hon Keung; Tang, Ho Yi Horace - In: Journal of marketing analytics : JMA 6 (2018) 1, pp. 6-18
Persistent link: https://www.econbiz.de/10011888519
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Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions
Wu, Xuanjin; Gursoy, Dogan; Zhang, Meng - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 571-591
Persistent link: https://www.econbiz.de/10012549286