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The empowerment of service wor...
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Dienstleistung
5
Dienstleistungssektor
5
Service industry
5
Services
5
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
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Customer satisfaction
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Customer service
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Bibliometrie
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Occupational profile
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2
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service climate
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Bowen, David E.
21
Schneider, Benjamin
3
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Grönroos, Christian
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Javidan, Mansour
2
Parasuraman, A.
2
Voss, Christopher A.
2
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Andreassen, Tor W.
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Auh, Seigyoung
1
Aysuna, Ceyda
1
Bateson, John E. G.
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Berry, Leonard L.
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Bitner, Mary Jo
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Brown, Stephen Walter
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Chase, Richard B.
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Darani, Tiffany
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De Keyser, Arne
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Patricio, Lia
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Patrício, Lia
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Journal of service management
5
Journal of service research : JSR
3
Journal of business research : JBR
2
The Academy of Management review : AMR
2
Academy of Management learning & education : AMLE
1
Academy of Management perspectives : AMP
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Human resource management review
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Journal of retailing and consumer services
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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ECONIS (ZBW)
21
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1
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
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2
Lessons for all when service scholarship and management practice come together
Bowen, David E.
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-10
Persistent link: https://www.econbiz.de/10012290777
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3
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
Saved in:
4
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
5
A service dominant logic for management education : it's time
Ford, Robert C.
;
Bowen, David E.
- In:
Academy of Management learning & education : AMLE
7
(
2008
)
2
,
pp. 224-243
Persistent link: https://www.econbiz.de/10003725933
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6
Exploring the role of "global mindset" in leading change in international contexts
Bowen, David E.
;
Inkpen, Andrew C.
- In:
The journal of applied behavioral science
45
(
2009
)
2
,
pp. 239-260
Persistent link: https://www.econbiz.de/10003893516
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7
Making it overseas
Javidan, Mansour
;
Teagarden, Mary Boyden
;
Bowen, David E.
- In:
Harvard business review : HBR
88
(
2010
)
4
,
pp. 109-113
Persistent link: https://www.econbiz.de/10003947436
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8
Der globale Manager
Javidan, Mansour
;
Teagarden, Mary
;
Bowen, David E.
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
6
,
pp. 24-33
Persistent link: https://www.econbiz.de/10003966105
Saved in:
9
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
10
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
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