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Internet-banking customer analysis based on perceptions of service quality in Taiwan

Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568

Persistent link: https://www.econbiz.de/10011305706

The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong

Chan, Andrew; Hsu, Cathy H. C.; Baum, Tom - In: Journal of travel and tourism marketing 32 (2015) 1/2, pp. 18-33

Persistent link: https://www.econbiz.de/10011312616

How do customers perceive service quality in differently structured fast food restaurants?

Cao, Yang; Kim, Kyungmin - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 99-117

Persistent link: https://www.econbiz.de/10010526372

The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry

Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326

Persistent link: https://www.econbiz.de/10010396183

The effect of service quality and value of five-star hotel services on behavioral intentions with the role of consumer satisfaction as mediator

Goeltom, Vasco Adato H.; Kristiana, Yustisia; Juliana, J.; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 11, pp. 967-976

Persistent link: https://www.econbiz.de/10012671847

Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality

Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462

Persistent link: https://www.econbiz.de/10013257545

How service quality and perceived value affect behavioral intentions of ecolodge guests : the moderating effect of prior visit

Ban, Joowon; Kim, Hyoje Jay; Sheehan, Ben; Prideaux, Bruce - In: Journal of vacation marketing 28 (2022) 2, pp. 244-257

Persistent link: https://www.econbiz.de/10013257579

The impact of perceived hidden inflation on service quality-customer brand loyalty : mobile phone service in Taiwan

Liu, Sheng-Wen - In: International journal of strategic change management : IJSCM 7 (2018) 2, pp. 160-173

Persistent link: https://www.econbiz.de/10012252155

The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries

Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442

Persistent link: https://www.econbiz.de/10011970145

Assessing the antecedents of customer loyalty on healthcare insurance products : service quality, perceived value embedded model

Fattah, Fadi Abdel Muniem Abdel; Muhammad Sabbir Rahman; … - In: Journal of industrial engineering and management : JIEM 8 (2015) 5, pp. 1639-1660

Purpose: This research aim to investigate the influence of service quality attributes towards customers' loyalty on health insurance products. In addition, this research also tested the mediation role of perceived value in between service quality and customers' loyalty on health insurance...

Persistent link: https://www.econbiz.de/10011916017

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