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Das ethische Dilemma der Servi...
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Relationship marketing
14,837
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14,821
Job satisfaction
8,505
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8,493
Consumer behaviour
7,795
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7,795
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7,701
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7,701
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5,322
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5,309
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5,308
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4,340
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4,338
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4,303
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4,286
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3,086
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3,086
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3,005
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3,005
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2,945
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2,779
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2,651
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2,651
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2,400
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2,370
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2,368
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2,345
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2,301
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2,291
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2,166
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2,166
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2,044
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2,044
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1,996
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1,995
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1,966
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Karatepe, Osman M.
71
Han, Heesup
70
Svensson, Göran
58
Kumar, V.
50
Mattila, Anna S.
47
Hollebeek, Linda D.
43
Smith, Alan D.
40
Walsh, Gianfranco
39
Prentice, Catherine
38
Bakker, Arnold B.
37
Gil Saura, Irene
36
Verhoef, Peter C.
35
Vrontis, Demetris
34
Homburg, Christian
32
Wong, IpKin Anthony
32
Agnihotri, Raj
31
Bruhn, Manfred
31
Hyun, Sunghyup Sean
31
Luu Trong Tuan
31
Palmatier, Robert W.
31
Loureiro, Sandra Maria Correia
30
Grewal, Dhruv
29
Gustafsson, Anders
29
Herrmann, Andreas
29
Bang, Nguyen
27
Evanschitzky, Heiner
27
Kim, Woo Gon
27
Rahman, Zillur
27
Ruyter, Ko de
27
Bryson, Alex
26
Freeman, R. Edward
26
McColl-Kennedy, Janet R.
26
Wieseke, Jan
26
Edvardsson, Bo
25
Newman, Alexander
25
Rutherford, Brian N.
25
Kacmar, K. Michele
24
King, Ceridwyn
24
Kowalkowski, Christian
24
Kumar, Vikas
24
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Europäische Kommission
7
Europäischer Wirtschafts- und Sozialausschuss
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International Conference on Relationship Marketing <9, 2009, Berlin>
2
Philippinen / National Statistics Office
2
ATTAC France / Groupe de Travail Economie Solidaire et Démocratie Economique
1
Annual International Conference Promoting Business Ethics <19., 2012, Buffalo, NY>
1
Arbeitskreis Konjunktur des IWH
1
Bundeskammer der Gewerblichen Wirtschaft
1
Center for Business Ethics
1
Commonwealth Fund / Task Force on the Future of Health Insurance
1
Conference Honoring the 40th Anniversary of the W. Michael Hoffman Center for Business Ethics <2016, Waltham, Mass.>
1
Conference Measuring and Managing Ethical Risk: How Investing in Ethiics Adds Value <1999, Notre Dame, Ind.>
1
Conference Strategies to Expand Health Insurance for Working Americans <2000>
1
Donchian Symposium on the Ethical Challenges of Leadership <2008, Richmond, Va.>
1
European Business Ethics Network
1
Federal Reserve System / Board of Governors
1
Goldwater Conference on the New Economics of Personnel <1984, Tempe, Ariz.>
1
IESE Business School
1
International Conference Promoting Business Ethics <16, 2009, Niagara Falls, NY>
1
International Symposium on Ethics, Business and Society Business and Management <15, 2008, Barcelona>
1
International Vincentian Business Ethics Conference <18, 2011, New York, NY>
1
Internationales Arbeitsamt
1
OECD
1
Observatoire de la Finance <Genf>
1
Phòng-thương-mại-và-công-nghiêp-Viêt-nam
1
Rōdō Seisaku Kenkyū Kenshū Kikō
1
Symposium Wirtschaftsethik <1987, Baden, Niederösterreich>
1
UNCTAD
1
University of Notre Dame / College of Business
1
Wirtschaftskammer Salzburg
1
World Business Ethics Forum <5., Macau, 2014>
1
medhochzwei Verlag GmbH
1
Österreichischer Rundfunk / Landesstudio Salzburg
1
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Journal of business ethics : JOBE
1,702
Journal of business research : JBR
1,034
Journal of retailing and consumer services
686
International journal of hospitality management
629
The service industries journal
523
Industrial marketing management : the international journal for industrial and high-tech firms
494
Journal of business ethics : JBE
345
The journal of services marketing
328
The international journal of human resource management
320
Journal of vocational behavior
318
International journal of contemporary hospitality management
268
The journal of business & industrial marketing
249
Cogent business & management
248
Journal of the Academy of Marketing Science
194
International journal of human resource management
189
Tourism management : research, policies, practice
189
Business ethics quarterly : the journal of the Society for Business Ethics
186
Journal of hospitality marketing & management
184
Journal of strategic marketing
181
Journal of managerial psychology
180
Journal of service management
175
Journal of service research : JSR
174
Journal of business and psychology
160
Business horizons
159
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
154
Service business
153
International journal of electronic customer relationship management : IJECRM
148
Zeitschrift für Wirtschafts- und Unternehmensethik : zfwu
146
Psychology & marketing
142
Journal of travel and tourism marketing
140
Employee relations
138
Journal of marketing
138
Services marketing quarterly
134
International journal of production economics
132
Management research review
130
European journal of marketing : EJM
129
Human relations
128
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
127
Journal of retailing
126
Asia Pacific journal of marketing and logistics
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ECONIS (ZBW)
41,919
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1
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10
of
41,919
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date (oldest first)
1
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
2
Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.
;
Rod, Michel
;
Thirkell, Peter
; …
- In:
The journal of services marketing
23
(
2009
)
5
,
pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
5
The productive service employee : personality,
stress
, satisfaction and performance
Harris, Eric G.
;
Fleming, David E.
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 499-511
Persistent link: https://www.econbiz.de/10011801572
Saved in:
6
Operational improvement competence and service recovery performance : the moderating effects of role
stress
and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
7
Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
Saved in:
8
The effect of
stress
on customer perception of the frontline employee : an experimental study
Papen, Marie-Christin
;
Niemand, Thomas
;
Siems, Florian
; …
- In:
Review of managerial science
13
(
2019
)
4
,
pp. 725-747
Persistent link: https://www.econbiz.de/10012099475
Saved in:
9
Do frontline employees cope effectively with abusive supervision and customer incivility? : testing the effect of employee resilience
Al-Hawari, Mohd Ahmad
;
Bani-Melhem, Shaker
;
Quratulain, …
- In:
Journal of business and psychology
35
(
2020
)
2
,
pp. 223-240
Persistent link: https://www.econbiz.de/10012226862
Saved in:
10
Alleviating job
stress
to improve service employee work affect : the influence of rewarding
Elmadağ Baş, Ayşe Banu
;
Ellinger, Alexander E.
- In:
Service business
12
(
2018
)
1
,
pp. 121-141
Persistent link: https://www.econbiz.de/10011915029
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