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Beziehungsmarketing
14,876
Relationship marketing
14,876
Customer satisfaction
10,488
Kundenzufriedenheit
10,487
Consumer behaviour
8,950
Konsumentenverhalten
8,950
Dienstleistungsqualität
6,317
Service quality
6,317
Brand management
2,153
Markenführung
2,153
Brand image
1,805
Markenimage
1,805
Customer service
1,692
Kundenservice
1,687
Social Web
1,674
Social web
1,674
Lieferantenmanagement
1,578
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1,578
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1,429
Online-Handel
1,429
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1,369
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1,367
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1,286
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1,286
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1,279
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1,276
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1,276
Vertrauen
1,276
Emotion
1,191
Customer integration
1,166
Kundenintegration
1,163
Marketing management
1,077
Marketingmanagement
1,076
Brand
1,058
United States
1,038
Markenartikel
1,037
USA
1,037
Customer value
1,027
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1,026
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982
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10,363
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1,830
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21,677
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97
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Article in journal
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21,774
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5,238
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4,249
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3,578
Graue Literatur
2,021
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2,021
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1,957
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1,847
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1,847
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1,598
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1,218
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1,054
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1,038
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983
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Konferenzschrift
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Ratgeber
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Guidebook
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Han, Heesup
87
Mattila, Anna S.
57
Kumar, V.
52
Gil Saura, Irene
45
Svensson, Göran
45
Hollebeek, Linda D.
43
Verhoef, Peter C.
40
Prentice, Catherine
39
Homburg, Christian
37
Wong, IpKin Anthony
35
Hyun, Sunghyup Sean
34
Loureiro, Sandra Maria Correia
34
Walsh, Gianfranco
34
Grewal, Dhruv
31
Herrmann, Andreas
31
Smith, Alan D.
31
Palmatier, Robert W.
30
Agnihotri, Raj
29
Prybutok, Victor R.
29
Evanschitzky, Heiner
28
Bruhn, Manfred
27
Bang, Nguyen
26
Ruyter, Ko de
26
Shahin, Arash
26
Sharma, Piyush
26
Balaji, M. S.
25
McColl-Kennedy, Janet R.
25
Söderlund, Magnus
25
Thaichon, Park
25
Vrontis, Demetris
25
Aksoy, Lerzan
24
Bilgihan, Anil
24
Huber, Frank
24
Klaus, Philipp
24
Wieseke, Jan
24
Gustafsson, Anders
23
Jang, Soocheong
23
Lee, Choong-Ki
23
Rather, Raouf Ahmad
23
Edvardsson, Bo
22
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International Conference on Relationship Marketing <9, 2009, Berlin>
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Australian and New Zealand Marketing Academy
1
Deutsches Institut für Wirtschaftsforschung
1
Ecole Nationale Supérieure des Télécommunications de Bretagne <Brest, Finistère>
1
Europäische Kommission
1
Europäischer Wirtschafts- und Sozialausschuss
1
Université Paris 1 Panthéon-Sorbonne
1
Wirtschaftskammer Österreich
1
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Published in...
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Journal of business research : JBR
815
Journal of retailing and consumer services
764
International journal of hospitality management
519
Industrial marketing management : the international journal for industrial and high-tech firms
448
The journal of services marketing
324
The service industries journal
305
Tourism management : research, policies, practice
231
Journal of travel and tourism marketing
226
International journal of contemporary hospitality management
214
Journal of the Academy of Marketing Science
209
The journal of business & industrial marketing
209
Journal of hospitality marketing & management
208
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
206
Journal of strategic marketing
198
Journal of service research : JSR
173
International journal of electronic customer relationship management : IJECRM
161
Cogent business & management
160
Psychology & marketing
157
Services marketing quarterly
156
Journal of marketing
155
Asia Pacific journal of marketing and logistics
154
Journal of service management
153
Journal of retailing
139
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
137
European journal of marketing : EJM
134
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
Service business
125
Marketing intelligence & planning
117
The international journal of bank marketing : IJBM
117
The journal of brand management : an international journal
116
The journal of product & brand management
114
Journal of marketing management : MM
112
Journal of air transport management
110
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
107
Tourism management perspectives : TMP
103
The TQM journal : the international review of organizational improvement
99
International journal of services and operations management
97
International journal of business information systems : IJBIS
94
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
93
The international review of retail, distribution and consumer research
92
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ECONIS (ZBW)
21,774
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1
Return on community for consumers and service establishments
Rosenbaum, Mark S.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Saved in:
2
Logistics service quality and technology investment in retailing
Gil Saura, Irene
;
Ruiz-Molina, María-Eugenia
- In:
European retail research
23
(
2009
)
1
,
pp. 69-82
Persistent link: https://www.econbiz.de/10003832164
Saved in:
3
Service quality, customer satisfaction, and customer loyalty in Indian commercial banks
Lenka, Usha
;
Suar, Damodar
;
Mohapatra, Pratap K.
- In:
Journal of entrepreneurship
18
(
2009
)
1
,
pp. 47-64
Persistent link: https://www.econbiz.de/10003862535
Saved in:
4
Personale und organisationale Prädiktoren von
Kundenorientierung
und Kundenzufriedenheit : eine Untersuchung im therapeutischen Dienstleistungsbereich
Egold, Nikolai Wassil
;
Dick, Rolf van
;
Zapf, Dieter
- In:
Zeitschrift für Personalpsychologie
8
(
2009
)
4
,
pp. 180-190
Persistent link: https://www.econbiz.de/10003889509
Saved in:
5
The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Sabiote, Estela Fernández
;
Román, Sergio
- In:
Journal of business and psychology
24
(
2009
)
4
,
pp. 441-453
Persistent link: https://www.econbiz.de/10003934766
Saved in:
6
The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships
Kim, Wansoo
;
Ok, Chihyung
;
Gwinner, Kevin Patrick
- In:
The service industries journal
30
(
2010
)
7/8
,
pp. 1139-1157
Persistent link: https://www.econbiz.de/10003996853
Saved in:
7
Previous trip satisfaction, destination images, and probability of future visitation
Hyun, Sunghyup Sean
;
Perdue, Richard R.
- In:
Tourism analysis : an interdisciplinary tourism & …
15
(
2010
)
6
,
pp. 725-728
Persistent link: https://www.econbiz.de/10008840350
Saved in:
8
Wie wirkt das kundenorientierte Verkaufen auf die Kundenzufriedenheit mit der Beratung? : Eine Analyse unter Berücksichtigung der Interaktionen zwischen den Dimensionen des Verkäuf...
Haas, Alexander
- In:
Marketing : ZFP ; journal of research and management
28
(
2006
)
4
,
pp. 236-246
Persistent link: https://www.econbiz.de/10003391527
Saved in:
9
Due date management to improve customer satisfaction and profitability
Patil, Rahul Jagannath
- In:
International journal of logistics : research and …
13
(
2010
)
4
,
pp. 273-289
Persistent link: https://www.econbiz.de/10008650448
Saved in:
10
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
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