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Beziehungsmarketing
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1,291
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Han, Heesup
87
Mattila, Anna S.
60
Kumar, V.
53
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48
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45
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43
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40
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39
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39
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36
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35
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34
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34
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33
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32
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31
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31
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31
Wrohlich, Katharina
31
Palmatier, Robert W.
30
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29
Bruhn, Manfred
29
Prybutok, Victor R.
29
Shahin, Arash
29
Evanschitzky, Heiner
28
Vrontis, Demetris
28
Bang, Nguyen
27
Kirsch, Anja
27
McColl-Kennedy, Janet R.
27
Ruyter, Ko de
27
Sharma, Piyush
26
Söderlund, Magnus
26
Thaichon, Park
26
Balaji, M. S.
25
Bilgihan, Anil
25
Klaus, Philipp
25
Witell, Lars
25
Aksoy, Lerzan
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Huber, Frank
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Jang, Soocheong
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Europäische Kommission
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International Conference on Relationship Marketing <9, 2009, Berlin>
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International Working Seminar on Production Economics <6, 1990, Igls>
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AFAP International Conference on Entrepreneurship and Business Management <2., 2015, Kuala Lumpur>
1
ANZMAC Conference <2019, Wellington>
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Arthur D. Little, Incorporated <Cambridge, Mass.>
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Confederazione Italiana Dirigenti di Azienda
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Ecole Nationale Supérieure des Télécommunications de Bretagne <Brest, Finistère>
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EuroMed Academy of Business / Annual Conference <7., 2014, Kristiansand>
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European Academy of Management Conference <20., 2020, Online>
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European Congress on Operations Research <9, 1988, Paris>
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European Consumer Law Group
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Institut für Sozialistische Wirtschaftsführung <Rostock>
1
Instytut Rozwoju i Studiów Strategicznych <Warschau>
1
International Conference in Computational Management Science <8, 2011, Neuenburg, Schweiz>
1
International Conference on Business and Economy <2011, Konstanza>
1
International Conference on Computational Management Science <14., 2017, Bergamo>
1
International Conference on Computational Management Science <Prag>
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International Conference on Quality Engineering and Management <1., 2014, Guimarães>
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International Corporate Identity Group / Symposium <15., 2012, Århus>
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International Research Meeting in Business and Management <5., 2014, Nizza>
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International Scientific Conference "Business and Management" <10., 2018, Vilnius>
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International Scientific Conference on Economic and Social Development <1, 2012, Frankfurt am Main>
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International Symposium on Ethics, Business and Society Business and Management <15, 2008, Barcelona>
1
International Working Seminar on Production Economics <5, 1988, Igls>
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Journal of Accounting & Economics Conference <2016, Cambridge, Mass.>
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Managerial Economics Research Center <Rochester, NY>
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Journal of business research : JBR
906
Journal of retailing and consumer services
778
International journal of hospitality management
550
Industrial marketing management : the international journal for industrial and high-tech firms
487
The service industries journal
361
The journal of services marketing
351
Tourism management : research, policies, practice
256
The journal of business & industrial marketing
236
International journal of contemporary hospitality management
234
Journal of travel and tourism marketing
231
Journal of the Academy of Marketing Science
227
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
Journal of hospitality marketing & management
210
Journal of service research : JSR
202
Journal of strategic marketing
199
Journal of service management
192
Cogent business & management
172
European research studies
170
Services marketing quarterly
167
International journal of electronic customer relationship management : IJECRM
162
Psychology & marketing
161
Journal of marketing
158
Asia Pacific journal of marketing and logistics
155
European journal of marketing : EJM
148
Journal of retailing
141
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
139
Journal of business ethics : JOBE
136
Service business
136
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
132
Management science : journal of the Institute for Operations Research and the Management Sciences
128
European journal of operational research : EJOR
123
Journal of air transport management
121
Marketing intelligence & planning
121
The journal of brand management : an international journal
118
Tourism management perspectives : TMP
118
The international journal of bank marketing : IJBM
117
The journal of product & brand management
116
International journal of production economics
114
Journal of marketing management : MM
114
The TQM journal : the international review of organizational improvement
114
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ECONIS (ZBW)
31,147
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1
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1
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
Saved in:
2
The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi
;
Salmi Mohd Isa
;
Jayaraman, Krishnaswamy
; …
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
5
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
6
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
7
The service delivery network (SDN) : a customer-centric perspective of the customer journey
Tax, Stephen S.
;
McCutcheon, David
;
Wilkinson, Ian F.
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 454-470
Persistent link: https://www.econbiz.de/10010203533
Saved in:
8
Retrospective: compatibility
management
: customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
9
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
10
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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