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Han, Heesup
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Mattila, Anna S.
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Kumar, V.
53
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48
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45
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43
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40
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39
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36
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35
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34
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33
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32
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31
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31
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31
Wrohlich, Katharina
31
Palmatier, Robert W.
30
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29
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29
Prybutok, Victor R.
29
Shahin, Arash
29
Evanschitzky, Heiner
28
Vrontis, Demetris
28
Bang, Nguyen
27
Kirsch, Anja
27
McColl-Kennedy, Janet R.
27
Ruyter, Ko de
27
Sharma, Piyush
26
Söderlund, Magnus
26
Thaichon, Park
26
Balaji, M. S.
25
Bilgihan, Anil
25
Klaus, Philipp
25
Witell, Lars
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Huber, Frank
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Jang, Soocheong
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Europäische Kommission
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International Conference on Relationship Marketing <9, 2009, Berlin>
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International Working Seminar on Production Economics <6, 1990, Igls>
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Arthur D. Little, Incorporated <Cambridge, Mass.>
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Ecole Nationale Supérieure des Télécommunications de Bretagne <Brest, Finistère>
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EuroMed Academy of Business / Annual Conference <7., 2014, Kristiansand>
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Institut für Sozialistische Wirtschaftsführung <Rostock>
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Instytut Rozwoju i Studiów Strategicznych <Warschau>
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International Conference in Computational Management Science <8, 2011, Neuenburg, Schweiz>
1
International Conference on Business and Economy <2011, Konstanza>
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International Conference on Computational Management Science <14., 2017, Bergamo>
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International Conference on Quality Engineering and Management <1., 2014, Guimarães>
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International Scientific Conference on Economic and Social Development <1, 2012, Frankfurt am Main>
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International Symposium on Ethics, Business and Society Business and Management <15, 2008, Barcelona>
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Managerial Economics Research Center <Rochester, NY>
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Journal of business research : JBR
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Journal of retailing and consumer services
778
International journal of hospitality management
550
Industrial marketing management : the international journal for industrial and high-tech firms
487
The service industries journal
361
The journal of services marketing
351
Tourism management : research, policies, practice
256
The journal of business & industrial marketing
236
International journal of contemporary hospitality management
234
Journal of travel and tourism marketing
231
Journal of the Academy of Marketing Science
227
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
Journal of hospitality marketing & management
210
Journal of service research : JSR
202
Journal of strategic marketing
199
Journal of service management
192
Cogent business & management
172
European research studies
170
Services marketing quarterly
167
International journal of electronic customer relationship management : IJECRM
162
Psychology & marketing
161
Journal of marketing
158
Asia Pacific journal of marketing and logistics
155
European journal of marketing : EJM
148
Journal of retailing
141
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
139
Journal of business ethics : JOBE
136
Service business
136
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
132
Management science : journal of the Institute for Operations Research and the Management Sciences
128
European journal of operational research : EJOR
123
Journal of air transport management
121
Marketing intelligence & planning
121
The journal of brand management : an international journal
118
Tourism management perspectives : TMP
118
The international journal of bank marketing : IJBM
117
The journal of product & brand management
116
International journal of production economics
114
Journal of marketing management : MM
114
The TQM journal : the international review of organizational improvement
114
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ECONIS (ZBW)
31,147
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1
Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.
;
Ramadan, Zahy
;
Kanso, Jana
- In:
International journal of consumer studies
46
(
2022
)
4
,
pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
Saved in:
2
The effect of service innovation on service loyalty in post offices
Shaian Kiumarsi
;
Salmi Mohd Isa
;
Jayaraman, Krishnaswamy
; …
- In:
International journal of business innovation and …
21
(
2020
)
1
,
pp. 108-127
Persistent link: https://www.econbiz.de/10012149128
Saved in:
3
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
4
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
5
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
6
Foreign or domestic : who provides better customer service?
Poddar, Amit
;
Ozcan, Timucin
;
Madupalli, Ramana Kumar
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 124-136
Persistent link: https://www.econbiz.de/10011343386
Saved in:
7
The service delivery network (SDN) : a customer-centric perspective of the customer journey
Tax, Stephen S.
;
McCutcheon, David
;
Wilkinson, Ian F.
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 454-470
Persistent link: https://www.econbiz.de/10010203533
Saved in:
8
Retrospective: compatibility
management
: customer-to-customer relationships in service environments
Martin, Charles L.
- In:
The journal of services marketing
30
(
2016
)
1
,
pp. 11-15
Persistent link: https://www.econbiz.de/10011445595
Saved in:
9
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
Saved in:
10
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
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