//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Restaurant employee service sa...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
49,960
Konsumentenverhalten
49,956
Relationship marketing
15,010
Beziehungsmarketing
14,994
Service quality
13,898
Dienstleistungsqualität
13,877
Customer satisfaction
10,582
Kundenzufriedenheit
10,573
Taiwan
6,834
Arbeitsverhalten
6,799
Work behaviour
6,799
Brand management
6,668
Markenführung
6,668
Brand image
6,052
Markenimage
6,052
USA
5,849
United States
5,840
Leistungsmotivation
5,388
Work motivation
5,388
Theory
5,057
Theorie
5,048
Social Web
4,694
Social web
4,694
Online retailing
4,600
Online-Handel
4,600
Internet marketing
4,166
Online-Marketing
4,163
Job satisfaction
3,952
Arbeitszufriedenheit
3,951
Emotion
3,733
Einzelhandel
3,468
Retail trade
3,467
Brand
3,363
E-commerce
3,344
Electronic Commerce
3,331
Markenartikel
3,306
Confidence
3,048
Vertrauen
3,042
China
2,878
Advertising effects
2,850
more ...
less ...
Online availability
All
Undetermined
41,409
Free
7,805
Type of publication
All
Article
89,533
Book / Working Paper
426
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
89,959
Graue Literatur
12,806
Non-commercial literature
12,806
Aufsatz im Buch
12,271
Book section
12,271
Working Paper
10,425
Arbeitspapier
9,651
Hochschulschrift
5,327
research-article
4,649
Thesis
3,927
Collection of articles of several authors
2,431
Sammelwerk
2,431
Aufsatzsammlung
1,491
Case study
1,356
Fallstudie
1,356
Conference paper
841
Konferenzbeitrag
841
Konferenzschrift
685
Bibliografie enthalten
681
Bibliography included
681
Amtsdruckschrift
545
Government document
545
Collection of articles written by one author
487
Sammlung
487
Lehrbuch
482
Dissertation u.a. Prüfungsschriften
427
Textbook
412
Ratgeber
407
Statistik
407
Conference proceedings
383
Guidebook
372
Statistics
319
conceptual-paper
315
Reprint
308
Article
305
review-article
288
case-report
261
review
218
Handbook
192
more ...
less ...
Language
All
English
87,564
German
1,931
French
219
Spanish
81
Italian
54
Russian
21
Polish
15
Dutch
11
Croatian
10
Hungarian
10
Portuguese
10
Czech
7
Finnish
5
Serbian
5
Romanian
4
Swedish
4
Danish
3
Norwegian
3
Arabic
2
Bulgarian
2
Lithuanian
2
Bosnian
1
Macedonian
1
Slovenian
1
Albanian
1
Turkish
1
Vietnamese
1
more ...
less ...
Author
All
Han, Heesup
150
Mattila, Anna S.
127
Jang, Soocheong
110
Walsh, Gianfranco
83
Grewal, Dhruv
81
Phau, Ian
78
Dwivedi, Yogesh Kumar
77
Gierl, Heribert
77
Lusk, Jayson L.
75
Khare, Arpita
73
Loureiro, Sandra Maria Correia
73
Law, Chun Hung Roberts
72
Herrmann, Andreas
71
Lee, Seoki
70
Melewar, T. C.
69
Karatepe, Osman M.
65
Kumar, V.
64
Nayga, Rodolfo M.
64
Vrontis, Demetris
64
Bang, Nguyen
63
Septianto, Felix
62
Svensson, Göran
62
Paul, Justin
61
Hollebeek, Linda D.
60
Kim, Woo Gon
60
Sharma, Piyush
59
Wong, IpKin Anthony
59
Belk, Russell W.
57
Ko, Eunju
57
Thaichon, Park
57
Verhoef, Peter C.
57
Bagozzi, Richard P.
55
Prentice, Catherine
55
Bakker, Arnold B.
54
Gil Saura, Irene
54
Homburg, Christian
53
Hyun, Sunghyup Sean
53
Kim, Seongseop
53
Laroche, Michel
53
Gursoy, Dogan
50
more ...
less ...
Institution
All
Taiwan
9
Taiwan / Overall Planning Department
5
Europäische Kommission
4
International Conference on Relationship Marketing <9, 2009, Berlin>
2
OECD
2
Academy of Marketing
1
Air Transport Research Society
1
Association for Consumer Research / North American Conference <2015, New Orleans, La.>
1
Australian and New Zealand Marketing Academy
1
COVID-19-Consumer Law Research Group
1
Centre for Co-operation with Non-Members
1
Conference "Opportunities and Challenges Post Recent Financial Crisis" <2013, Taipei>
1
Conference on East Asian Finance <2012, Taipeh>
1
Conference on the Tax Treatment of Non-Profit Organizations <1991, Taipeh>
1
Consumer Behavior in Tourism Symposium <2011, Bruneck>
1
Deutsche Gesellschaft für Hauswirtschaft / Fachausschuß Strukturwandel
1
Dhanāgār-Heeṅ-P̱raḥdeś-Daiy
1
Global Brand Conference <11., 2016, Bradford>
1
Global Islamic Marketing Conference <2011, Dubai, Stadt>
1
Guo li Tai wan shi fan da xue
1
Industrial Development Organization / Secretariat
1
International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
International Consumer Sciences Research Conference <5, 2011, Bonn>
1
La Londe Conference in Marketing Communications and Consumer Behavior <40, 2013, La Londe-les-Maures>
1
National Consumer Council
1
New Contributions to Retail Payments: Conference at Norges Bank <2008, Oslo>
1
OECD / Directorate for Financial, Fiscal and Enterprise Affairs
1
Philippinen / National Statistics Office
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Taiwan / Coordination and Service Office for Asia-Pacific Regional Operations Center
1
Taiwan / Financial Supervisory Commission
1
United Nations Industrial Development Organization
1
Zhonghua jing ji yan jiu yuan
1
more ...
less ...
Published in...
All
Journal of business research : JBR
2,668
Journal of retailing and consumer services
2,184
International journal of hospitality management
1,660
International journal of consumer studies
783
Psychology & marketing
724
Journal of business ethics : JOBE
707
International journal of contemporary hospitality management
697
Tourism management : research, policies, practice
681
The service industries journal
662
Journal of consumer research : JCR ; an interdisciplinary bimonthly
598
Industrial marketing management : the international journal for industrial and high-tech firms
596
Journal of travel and tourism marketing
501
Cogent business & management
500
Management science : journal of the Institute for Operations Research and the Management Sciences
484
Asia Pacific journal of marketing and logistics
478
The journal of services marketing
460
The journal of brand management : an international journal
451
European journal of marketing : EJM
447
Journal of hospitality marketing & management
434
The journal of product & brand management
430
Journal of the Academy of Marketing Science
427
Journal of marketing management : MM
406
Journal of marketing research : JMR
404
Journal of marketing
398
Technological forecasting & social change : an international journal
385
Journal of retailing
381
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
363
Marketing intelligence & planning
359
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
353
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
352
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
352
Journal of strategic marketing
340
Applied economics
337
Journal of marketing communications
337
Marketing letters : a journal of research in marketing
336
Journal of international consumer marketing
335
International journal of retail & distribution management
327
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
324
The international review of retail, distribution and consumer research
320
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
314
more ...
less ...
Source
All
ECONIS (ZBW)
89,959
Showing
1
-
10
of
89,959
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Personal traits service marketing mix and corporate image influence the customer satisfaction of Shabu Restaurants in Thailand
Pichyada Pheunpha
- In:
International journal of business & management : IJoBM
10
(
2022
)
2
,
pp. 55-66
Persistent link: https://www.econbiz.de/10013499085
Saved in:
2
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter
;
Assaker, Guy
- In:
Journal of hospitality marketing & management
31
(
2022
)
5
,
pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Saved in:
3
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
4
Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat
;
Shaheen Mansori
;
Gan, Ching Chuan
; …
- In:
Journal of global marketing
30
(
2017
)
1
,
pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
Saved in:
5
The influence of social perceptions on restaurant employee work engagement and extra-role customer service behavior : a moderated mediation model
Orlowski, Marissa
;
Bufquin, Diego
;
Nalley, Michael E.
- In:
The Cornell hospitality quarterly
62
(
2021
)
2
,
pp. 261-275
Persistent link: https://www.econbiz.de/10012520151
Saved in:
6
Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers
Hwang, Kumju
;
Lee, Bora
- In:
International journal of hospitality management
83
(
2019
),
pp. 169-179
Persistent link: https://www.econbiz.de/10012122059
Saved in:
7
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
8
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Lee, Hye-rin
;
Kim, Woon Gon
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 200-223
Persistent link: https://www.econbiz.de/10009544226
Saved in:
9
Drivers of customer satisfaction and loyalty in service industries
Erjavec, Hana Šuster
;
Dmitrovič, Tanja
;
Povalej …
- In:
Journal of business economics and management
17
(
2016
)
5
,
pp. 810-823
Persistent link: https://www.econbiz.de/10011625874
Saved in:
10
An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos
;
Tsoukatos, Evangelos
- In:
Journal of transnational management : the official …
22
(
2017
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10011774231
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->