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Customer Learning in Call Cent...
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Swaminathan, Jayashankar M.
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Production and operations management : an international journal of the Production and Operations Management Society
10
Manufacturing & service operations management : M & SOM
8
Management science : journal of the Institute for Operations Research and the Management Sciences
7
European journal of operational research : EJOR
4
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1
Customer learning in call centers from previous waiting experiences
Emadi, Seyed Morteza
;
Swaminathan, Jayashankar M.
- In:
Operations research
66
(
2018
)
5
,
pp. 1433-1456
Persistent link: https://www.econbiz.de/10011932548
Saved in:
2
Structural estimation of callers' delay sensitivity in call centers
Akşin, Zeynep
;
Ata, Barış
;
Emadi, Seyed Morteza
;
Su, …
- In:
Management science : journal of the Institute for …
59
(
2013
)
12
,
pp. 2727-2746
Persistent link: https://www.econbiz.de/10010234717
Saved in:
3
A structural estimation approach to study agent attrition
Emadi, Seyed Morteza
;
Staats, Bradley R.
- In:
Management science : journal of the Institute for …
66
(
2020
)
9
,
pp. 4071-4095
Persistent link: https://www.econbiz.de/10012297779
Saved in:
4
Impact of delay announcements in call centers : an empirical approach
Akşin, Zeynep
;
Ata, Baris
;
Emadi, Seyed Morteza
;
Su, …
- In:
Operations research
65
(
2017
)
1
,
pp. 242-265
Persistent link: https://www.econbiz.de/10011649054
Saved in:
5
Don't call us, we'll call you : an empirical study of caller behavior under a callback option
Hathaway, Brett A.
;
Emadi, Seyed Morteza
;
Deshpande, Vinayak
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1508-1526
Persistent link: https://www.econbiz.de/10012506002
Saved in:
6
Personalized priority policies in call centers using past customer interaction information
Hathaway, Brett Alan
;
Emadi, Seyed Morteza
;
Deshpande, …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2806-2823
Persistent link: https://www.econbiz.de/10013368311
Saved in:
7
Big data analytics for rapid, impactful, sustained, and efficient (rise) humanitarian operations
Swaminathan, Jayashankar M.
- In:
Production and operations management : the flagship …
27
(
2018
)
9
,
pp. 1696-1700
Persistent link: https://www.econbiz.de/10011970000
Saved in:
8
Managing the inventory of an item with a replacement warranty
Huang, Wei
;
Kulkarni, Vidyadhar G.
;
Swaminathan, …
- In:
Management science : journal of the Institute for …
54
(
2008
)
8
,
pp. 1441-1452
Persistent link: https://www.econbiz.de/10003757514
Saved in:
9
Introduction of a second channel : implications for pricing and profits
Huang, Wei
;
Swaminathan, Jayashankar M.
- In:
European journal of operational research : EJOR
194
(
2009
)
1
,
pp. 258-279
Persistent link: https://www.econbiz.de/10003835456
Saved in:
10
A matter of balance : specialization, task variety, and individual learning in a software maintenance environment
Narayanan, Sriram
;
Balasubramanian, Sridhar
; …
- In:
Management science : journal of the Institute for …
55
(
2009
)
11
,
pp. 1861-1876
Persistent link: https://www.econbiz.de/10003909222
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