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40
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Handbook of consumer psychology
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
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36
The Cambridge handbook of workplace affect
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35
The Routledge companion to identity and consumption
32
The Routledge companion to consumer behavior
28
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
27
Transformative consumer research for personal and collective well-being
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Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
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Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Customer Relationship Management : the ultimate guide to efficient use of CRM
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Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
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Services in global value chains : manufacturing-related services
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Customer-centric marketing strategies : tools for building organizational performance
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Product experience
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Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
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Consumer-brand relationships : theory and practice
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Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
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Kundenorientierung im Touristikmanagement
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Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
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Modern analysis of customer surveys : with applications using R
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Service Value als Werttreiber : Konzepte, Messung und Steuerung
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Zielgruppen im Konsumentenmarketing : Segmentierungsansätze - Trends - Umsetzung
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Agri-food commodity chains and globalising networks
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Handbook of brand relationships
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Handbook of research on retailer-consumer relationship development
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Kundenbeziehungen im Dienstleistungsbereich
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Marketing in the new global order : challenges and opportunities
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New concepts and practices related to human behaviour : challenges of globalization effects
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Psychology of retention : theory, research and practice
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The evolution of brands : from signals of quality to storehouses of trust
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Handbook of research on customer engagement
17
System dynamics and innovation in food networks 2009 : Proceedings of the 3rd International European Forum on System Dynamics and Innovation in Food Networks, organized by International Center for Food Chain and Network Research, University of Bonn, Germany ; officially endorsed by the EAAE (European Association of Agricultural Economists) ....
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Work motivation : past, present, and future
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Cross-cultural and critical perspectives on brands
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Handbook of research on customer equity in marketing
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Konsumentenverhaltensforschung im 21. Jahrhundert : gewidmet Peter Weinberg zum 65. Geburtstag
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ECONIS (ZBW)
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1
Stolze Mitarbeiter, exzellente Dienstleistungen : empirische Ergebnisse zum Zusammenhang zwischen Mitarbeiterstolz und Service Excellence
Gouthier, Matthias H. J.
;
Krämer, Tobias
;
Eitelberg, …
- In:
Dialogmarketing-Perspektiven 2011/2012 : Tagungsband ; …
,
(pp. 209-230)
.
2012
Persistent link: https://www.econbiz.de/10009559273
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2
The unattended effects of satisfying professional services clients : the influence of client satisfaction and attitudinal congruence on employee retention
Frey, Regina Viola
;
Bayón, Tomás
-
2011
Persistent link: https://www.econbiz.de/10010191062
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3
Effective product customization on the Web : an information systems success approach
Bharati, Pratyush
;
Chaudhury, Abhijit
- In:
Innovative technologies for information resources management
,
(pp. 79-94)
.
2008
Persistent link: https://www.econbiz.de/10003621302
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4
Moderating role of "consumer characteristics" in the influence of customer satisfaction on
loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
5
Examining the factors effecting the young consumers' self-service internet banking satisfaction and
loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
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6
Kundenorientierung und
Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
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7
An empirical study on the integrated framework of E-CRM in online shopping : evaluating the relationships among perceived value, satisfaction, and trust based on customers’ perspec...
Kim, Changsu
;
Zhao, Weihong
;
Yang, Kyung Hoon
- In:
E-commerce trends for organizational advancement : new …
,
(pp. 136-150)
.
2010
Persistent link: https://www.econbiz.de/10003917829
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8
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
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9
A critical review of factors affecting tourists'
loyalty
Khanh Tung Nguyen
;
Nguyen Dong Phong
- In:
Recent developments in Vietnamese business and finance
,
(pp. 439-462)
.
2021
Persistent link: https://www.econbiz.de/10012799184
Saved in:
10
Customer service in a marketing and logistics approach
Buła, Piotr
;
Kozieł, Paulina
- In:
The future of management: entrepreneurship, change and …
,
(pp. 233-244)
.
2019
Persistent link: https://www.econbiz.de/10012698758
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