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~type_genre:"Aufsatz im Buch"
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Bruhn, Manfred
30
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22
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18
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17
Belk, Russell W.
16
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15
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15
Silber, Jacques
14
Weinberg, Peter
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Diehl, Sandra
13
Indrawati
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Benkenstein, Martin
12
Herrmann, Andreas
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Meyer, Anton
12
Pechlaner, Harald
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Terlutter, Ralf
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Woratschek, Herbert
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Hadwich, Karsten
11
Huber, Frank
11
Pepels, Werner
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Abdel-Maksoud, Ahmed
10
Bagozzi, Richard P.
10
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Larimo, Jorma
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Schröder, Hendrik
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Enneking, Ulrich
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Frehse, Jörg
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Georgi, Dominik
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INFER, International Network for Economic Research
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Mu'assasat an-Naqd al-ʿArabī as-Suʿūdī
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
62
Handbook of consumer psychology
42
Hospitality Development : Hotelprojekte erfolgreich planen und umsetzen
36
The Cornell School of hotel administration handbook of applied hospitality strategy
35
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
32
The Routledge companion to identity and consumption
32
The Routledge companion to consumer behavior
28
Management in der Hotellerie und Gastronomie : betriebswirtschaftliche Grundlagen
26
Transformative consumer research for personal and collective well-being
26
Investment performance measurement : evaluating and presenting results
24
Business performance measurement : unifying theories and integrating practice
21
The Oxford handbook of management in emerging markets
21
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
21
Product experience
20
Hospitality Controlling : erfolgreiche Konzepte für die Hotellerie
19
International handbook of practice-based performance management
19
Modern analysis of customer surveys : with applications using R
19
Zielgruppen im Konsumentenmarketing : Segmentierungsansätze - Trends - Umsetzung
19
Counting the poor : new thinking about European poverty measures and lessons for the United States
18
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
18
Strategic marketing in tourism services
18
The evolution of brands : from signals of quality to storehouses of trust
18
Business performance measurement and management : new contexts, themes and challenges
17
Global cases on hospitality industry
17
Handbook of brand relationships
17
Cross-cultural and critical perspectives on brands
16
Debates on the measurement of global poverty
16
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
16
Hotel Real Estate Management : Grundlagen, Spezialbereiche, Fallbeispiele
16
Marketing in the new global order : challenges and opportunities
16
Performance management : multidisciplinary perspectives
16
Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
16
The Oxford handbook of well-being and public policy
16
The Routledge companion to digital consumption
16
Consumer culture theory
15
Consumer-brand relationships : theory and practice
15
Handbook of human resource management in emerging markets
15
Konsumentenverhaltensforschung im 21. Jahrhundert : gewidmet Peter Weinberg zum 65. Geburtstag
15
Marketing and management sciences : proceedings of the International Conference on ICMMS 2008
15
Marketing efficiency in tourism : coping with volatile demand
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12,903
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1
The significance of guest satisfaction measuring methods in the hotel sector
Horváth, Gergely
-
2020
Persistent link: https://www.econbiz.de/10012601617
Saved in:
2
From a hotel guest to the '3.4 satisfied' customer
Gustavsson, Eva
- In:
Facts and figures : economic representations and practices
,
(pp. 175-203)
.
2000
Persistent link: https://www.econbiz.de/10003640203
Saved in:
3
A critical review of factors affecting tourists' loyalty
Khanh Tung Nguyen
;
Nguyen Dong Phong
- In:
Recent developments in Vietnamese business and finance
,
(pp. 439-462)
.
2021
Persistent link: https://www.econbiz.de/10012799184
Saved in:
4
Front stage with no front-stage employees : customer perceptions of self-service hotels
Höykinpuro, Ritva
- In:
Leadership in spaces and places
,
(pp. 163-180)
.
2015
Persistent link: https://www.econbiz.de/10011318301
Saved in:
5
Customer feedback metrics for marketing accountability
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Marketing accountability for marketing and …
,
(pp. 49-74)
.
2021
Persistent link: https://www.econbiz.de/10012653774
Saved in:
6
Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
7
Role of EWOM, product satisfaction, and
website
quality on customer repurchase intention
Aakash, Aakash
;
Aggarwal, Anu Gupta
- In:
Strategy and superior performance of micro and small …
,
(pp. 144-168)
.
2019
Persistent link: https://www.econbiz.de/10012001443
Saved in:
8
EFA-FTOPSIS-based assessment of service quality : case of shopping websites
Agrawal, Vivek
;
Agrawal, Akash
;
Agrawal, Anand Mohan
- In:
Quality, It and business operations : modeling and …
,
(pp. 143-154)
.
2018
Persistent link: https://www.econbiz.de/10011757323
Saved in:
9
Effective product customization on the Web : an information systems success approach
Bharati, Pratyush
;
Chaudhury, Abhijit
- In:
Innovative technologies for information resources management
,
(pp. 79-94)
.
2008
Persistent link: https://www.econbiz.de/10003621302
Saved in:
10
An integrated model for customer's e-loyalty : an evidence from online shopping in Vietnam
Bui Nhat Vuong
;
Sid Suntrayuth
- In:
Proceedings of the IWEMB 2019 : Third International …
,
(pp. 367-406)
.
2020
Persistent link: https://www.econbiz.de/10012521577
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