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Bruhn, Manfred
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Homann, Karl
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Reichwald, Ralf
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Sawyer, Malcolm C.
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34
Schneider, Dieter
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33
Aghion, Philippe
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75
Internet and network economics : 4th international workshop, WINE 2008, Shanghai, China, December 17-20, 2008 ; proceedings
70
Handbook of experimental economics results ; Vol. 1
68
Operations research proceedings 2005 : selected papers of the Annual International Conference of the German Operations Research Society (GOR), Bremen, September 7 - 9, 2005
68
Mathematical modelling in economics : essays in honor of Wolfgang Eichhorn
60
Internet and network economics : third international workshop, WINE 2007, San Diego, CA, USA, December 12-14, 2007 ; proceedings
58
Selected papers of the Symposium on Operations Research (SOR'97) : Jena, September 3 - 5, 1997
56
Internet and network economics : 5th international workshop, WINE 2009, Rome, Italy, December 14-18, 2009 ; proceedings
52
Operations research proceedings 2006 : selected papers of the Annual International Conference of the German Operations Research Society (GOR), jointly organized with the Austrian Society of Operations Research (ÖGOR) and the Swiss Society of Operations Research (SVOR), Karlsruhe, September 6 - 8 2006 ; with 79 tables
51
Internet and network economics : first international workshop, WINE 2005, Hong Kong, China, December 15-17, 2005 ; proceedings
47
Models and measurement of welfare and inequality
46
Operations research proceedings 2000 : selected papers of the Symposium on Operations Research (OR 2000) ; Dresden, September 9 - 12, 2000
45
Operations research proceedings 2002 : selected papers of the International Conference on Operations Research (SOR 2002) ; Klagenfurt, September 2 - 5, 2002 ; with 51 tables
45
Qualitative Marktforschung : Konzepte - Methoden - Analysen
42
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
40
Operations research proceedings 1999 : selected papers of the Symposium on Operations Research (SOR '99), Magdeburg, September 1 - 3, 1999
40
Operations research proceedings 2010 : selected papers of the annual International Conference of the German Operations Research Society (GOR) at Universität der Bundeswehr München, September 1 - 3, 2010
40
A handbook of economic anthropology
38
Companion to contemporary economic thought
38
Mathematische Methoden der Wirtschaftswissenschaften : Festschrift für Otto Opitz
37
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
36
Operations research proceedings 2007 : selected papers of the Annual International Conference of the German Operations Research Society (GOR) ; Saarbrücken, September 5 - 7, 2007
36
Beiträge zur Mikro- und zur Makroökonomik : Festschrift für Hans Jürgen Ramser ; mit 24 Tabellen
35
Bioenvironmental and public health statistics
35
Micro approaches
35
Mélanges économiques : essais en l'honneur de Edmond Malinvaud
35
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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Selected papers of the Symposium on Operations Research (SOR'95) : Passau, September 13 - September 15, 1995
34
The Oxford handbook of international business
34
The Oxford handbook of the economics of peace and conflict
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Applied quantitative finance
33
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33
Theorien und Methoden der Betriebswirtschaft : Handbuch für Wissenschaftler und Studierende
33
The SAGE handbook of organizational institutionalism
31
Conjoint measurement : methods and applications
30
Economic theory, dynamics and markets : essays in honor of Ryuzo Sato
30
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30
Multicriteria analysis : proceedings of the XIth International Conference on MCDM, 1 - 6 August 1994, Coimbra, Portugal ; with 50 tables
30
Cahiers d'économie politique : histoire de la pensée et théories
29
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1
Managing customer performance in
services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
2
Service Excellence durch Prosocial Service Performance
Coenen, Christian
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 423-440)
.
2007
Persistent link: https://www.econbiz.de/10003596227
Saved in:
3
Kundenorientierung und
Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
Saved in:
4
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
Saved in:
5
Customer service in a marketing and logistics approach
Buła, Piotr
;
Kozieł, Paulina
- In:
The future of management: entrepreneurship, change and …
,
(pp. 233-244)
.
2019
Persistent link: https://www.econbiz.de/10012698758
Saved in:
6
Relevance of authenticity in the world of automated service encounters
Olk, Stephan
;
Tscheulin, Dieter K.
-
2020
Persistent link: https://www.econbiz.de/10012265808
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7
Market-oriented airline service design
Schön, Cornelia
- In:
Operations research proceedings 2006 : selected papers …
,
(pp. 361-366)
.
2007
Persistent link: https://www.econbiz.de/10003471360
Saved in:
8
Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
9
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
10
Students as customers : service process development for improved student's customer experience at BusinessLab of Laurea University of Applied Sciences, Finland
Mononen, Asko
;
Kortelainen, Mika
;
Hellgrén, Anni
- In:
Advances in applied business research : the L.A.B.S. …
,
(pp. 219-236)
.
2016
Persistent link: https://www.econbiz.de/10011489170
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