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Developing a scale for measuring service quality in the public sector
Asif, Muhammad; Awan, Muhammad; Haque, Shahbaz Ul - In: International journal of services and operations management 24 (2016) 3, pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
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Measuring the importance of attributes in logistics research
Garver, Michael S.; Williams, Zachery; LeMay, Stephen A. - In: The international journal of logistics management 21 (2010) 1, pp. 22-44
Persistent link: https://www.econbiz.de/10003996704
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Expanding e-government adoption in an emerging market economy : an exploratory segmentation based on socio-demographic and behavioural variables
Chebaro, Bilal; Fakhoury, Rania; Baker, David S. - In: International journal of business and emerging markets … 12 (2020) 3, pp. 243-258
Persistent link: https://www.econbiz.de/10012505323
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Developing customer-oriented service bundles : the case of Finnish public healthcare
Järvi, Henna; Immonen, Mika; Pynnönen, Mikko - In: International journal of business innovation and research 11 (2016) 3, pp. 326-344
Persistent link: https://www.econbiz.de/10011667740
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Implementing managerial constraints in model-based segmentation : extensions of Kim, Fong, and DeSarbo (2012) with an application to heterogeneous perceptions of service quality
Kim, Sunghoon; Blanchard, Simon J.; DeSarbo, Wayne; … - In: Journal of marketing research : JMR 50 (2013) 5, pp. 664-673
Persistent link: https://www.econbiz.de/10010195930
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Development of a multi-scale model for customer perceived value of electric vehicles
Miao, Rui; Xu, Fasheng; Zhang, Kai; Jiang, Zhibin - In: International journal of production research 52 (2014) 16, pp. 4820-4834
Persistent link: https://www.econbiz.de/10010401784
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Service quality, size, and performance of audit firms : consideration of market segments and business strategies
Yang, Yi-Fang; Yang, Lee-Wen; Lee, Min-Ning - In: The international journal of business and finance … 9 (2015) 4, pp. 51-66
Persistent link: https://www.econbiz.de/10011285362
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Perceived service quality and loyalty of fitness centers' customers : segmenting members through their exercise motives
Tsitskari, E.; Tzetzis, G.; Konsoulas, D. - In: Services marketing quarterly 38 (2017) 4, pp. 253-268
Persistent link: https://www.econbiz.de/10011798695
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Segmentation of spatially dependent geographical units : model and application
Govind, Rahul; Chatterjee, Rabikar; Mittal, Vikas - In: Management science : journal of the Institute for … 64 (2018) 4, pp. 1941-1956
Persistent link: https://www.econbiz.de/10011855763
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Impact of job satisfaction on public service quality : evidence from Syria
Milana, Elias - In: Serbian journal of management : an international … 13 (2018) 2, pp. 233-250
Persistent link: https://www.econbiz.de/10012137175