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~type_genre:"Aufsatz in Zeitschrift"
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Service quality
13,844
Dienstleistungsqualität
13,823
Customer satisfaction
10,521
Kundenzufriedenheit
10,512
Consumer behaviour
6,876
Konsumentenverhalten
6,876
Beziehungsmarketing
5,275
Relationship marketing
5,275
Evaluation
4,073
Bewertung
3,842
Marktforschung
2,567
Market research
2,511
Time
2,287
USA
2,205
United States
2,205
Zeit
2,189
Quality management
1,926
Qualitätsmanagement
1,924
Theory
1,779
Theorie
1,776
Financial audit
1,716
Wirtschaftsprüfung
1,716
Hospital
1,296
Krankenhaus
1,296
Online retailing
1,137
Online-Handel
1,137
Customer service
1,083
Kundenservice
1,080
Health care
1,053
Gesundheitsversorgung
1,046
Satisfaction
1,003
E-commerce
972
Electronic Commerce
971
Arbeitszufriedenheit
950
Job satisfaction
950
Product quality
936
Produktqualität
935
Emotion
934
Hotel industry
917
Hotellerie
917
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Online availability
All
Undetermined
11,547
Free
2,388
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All
Article
28,133
Book / Working Paper
179
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All
Aufsatz in Zeitschrift
Article in journal
28,312
Graue Literatur
6,079
Non-commercial literature
6,079
Working Paper
5,005
Aufsatz im Buch
4,420
Book section
4,420
Arbeitspapier
4,263
Hochschulschrift
2,728
research-article
2,066
Thesis
1,972
Collection of articles of several authors
1,092
Sammelwerk
1,092
Aufsatzsammlung
661
Konferenzschrift
515
Bibliografie enthalten
498
Bibliography included
498
Dissertation u.a. Prüfungsschriften
490
Case study
484
Fallstudie
484
Lehrbuch
428
Amtsdruckschrift
353
Government document
353
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349
Conference paper
298
Konferenzbeitrag
298
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293
Conference proceedings
267
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172
Sammlung
172
review-article
164
case-report
158
conceptual-paper
152
Reprint
129
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126
Handbuch
126
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113
review
103
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98
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95
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English
26,931
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1,133
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70
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50
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42
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30
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7
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7
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6
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6
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5
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4
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4
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3
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3
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2
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2
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2
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2
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1
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1
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1
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1
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1
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Author
All
Han, Heesup
75
Mattila, Anna S.
54
Prybutok, Victor R.
43
Svensson, Göran
42
Prentice, Catherine
35
Shahin, Arash
35
Gil Saura, Irene
33
Wong, IpKin Anthony
30
Hyun, Sunghyup Sean
29
McColl-Kennedy, Janet R.
29
Jang, Soocheong
28
Sparks, Beverley
27
Edvardsson, Bo
25
Park, Jungkun
25
Klaus, Philipp
24
Law, Chun Hung Roberts
24
Söderlund, Magnus
24
Walsh, Gianfranco
24
Witell, Lars
24
Yi, Youjae
24
Gustafsson, Anders
23
Sharma, Piyush
23
Siciliani, Luigi
23
Balaji, M. S.
22
Evanschitzky, Heiner
22
Prayag, Girish
22
Ringle, Christian M.
22
Bilgihan, Anil
21
Zhang, Min
21
Aksoy, Lerzan
20
Hanushek, Eric Alan
20
Homburg, Christian
20
Kim, Woo Gon
20
Lee, Choong-Ki
20
Line, Nathaniel D.
20
Qu, Hailin
20
Viscusi, W. Kip
20
Bruhn, Manfred
19
Keiningham, Timothy
19
Knechel, W. Robert
19
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Institution
All
Europäische Kommission
9
Academy of Marketing
3
OECD
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing / Conference <48., 2015, Limerick, Shannon>
1
Academy of Marketing / Conference <49., 2016, Newcastle-upon-Tyne>
1
American Marketing Association / Task Force on the Development of Marketing Thought
1
Association for Consumer Research / North American Conference <2015, New Orleans, La.>
1
Australian and New Zealand Marketing Academy
1
Conference Titled Risk Perception, Valuation and Policy <2004, Orlando, Fla.>
1
DAK-Gesundheit
1
Deutsche Gesellschaft für Hauswirtschaft / Fachausschuß Strukturwandel
1
Deutschland / Bundesamt für Bauwesen und Raumordnung
1
Europäischer Rat
1
Europäischer Rechnungshof
1
Gemeinschaft Unabhängiger Staaten / Mežgosudarstvennyj Statističeskij Komitet
1
Groupe d'Etudes Raison et Rationalités
1
Harris Corporation <Melbourne, Fla.>
1
Institut für Arbeitsmarkt- und Berufsforschung / Projektgruppe Betriebspanel
1
International Society for Ecological Economics
1
Mediterranean Social Sciences Research Council in Kairo
1
Nihon Ginkō
1
QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
USA / Congress / Senate / Committee on the Budget
1
Vereinte Nationen / Department of Economic and Social Affairs
1
World Economics Research Programme
1
medhochzwei Verlag GmbH
1
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Published in...
All
Journal of retailing and consumer services
567
International journal of hospitality management
562
Journal of business research : JBR
539
The service industries journal
385
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
256
International journal of contemporary hospitality management
219
Journal of marketing research : JMR
218
Journal of travel and tourism marketing
218
Journal of hospitality marketing & management
206
Auditing : a journal of practice & theory
181
Journal of air transport management
178
Services marketing quarterly
170
Cogent business & management
159
Journal of the Academy of Marketing Science
156
The TQM journal : the international review of organizational improvement
154
Industrial marketing management : the international journal for industrial and high-tech firms
145
Journal of service research : JSR
141
International journal of productivity and quality management : IJPQM
138
Service business
135
International journal of quality & reliability management
128
Psychology & marketing
126
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
125
Journal of service management
123
Management science : journal of the Institute for Operations Research and the Management Sciences
121
International journal of quality and service sciences
119
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
International journal of services and operations management
114
Total quality management & business excellence
114
Health care management review : HCM review
111
Asia Pacific journal of marketing and logistics
109
International journal of market research : JMRS ; the journal of the Market Research Society
109
Economics of education review
106
The accounting review : a publication of the American Accounting Association
106
Tourism management perspectives : TMP
104
Journal of marketing management : MM
102
International journal of business information systems : IJBIS
99
Journal of retailing
97
Journal of strategic marketing
97
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Source
All
ECONIS (ZBW)
28,312
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1
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10
of
28,312
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date (newest first)
date (oldest first)
1
Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria
- In:
Revue Gestion 2000 : management & prospective
31
(
2014
)
3
,
pp. 115-138
Persistent link: https://www.econbiz.de/10010485120
Saved in:
2
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10009745405
Saved in:
3
Alleviating the negative waiting experience through the moderating role of service environment : an empirical study
Yunus, Erlinda N.
;
Sumartoyo
- In:
International journal of services and operations management
13
(
2012
)
2
,
pp. 189-207
Persistent link: https://www.econbiz.de/10009660772
Saved in:
4
Unveiling the recovery
time
zone of tolerance : when
time
matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
5
Pre-service recovery : impact on customer satisfaction and acceptable waiting
time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
6
Satisfaction/dissatisfaction and choice tactic refinement for potatoes
McPherson, Mark
;
Dukeshire, Steven
;
Wang-Pruski, Gefu
; …
- In:
Qualitative market research : an international journal
15
(
2012
)
3
,
pp. 309-327
Persistent link: https://www.econbiz.de/10009573210
Saved in:
7
Quality
evaluation
of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
8
Learning from a service guarantee quasi experiment
Chen, Xinlei
;
John, George
;
Hays, Julie M.
;
Hill, Arthur V.
- In:
Journal of marketing research : JMR
46
(
2009
)
5
,
pp. 584-596
Persistent link: https://www.econbiz.de/10003896183
Saved in:
9
The robustness of the effects of consumers' participation in market research : the case of service quality evaluations
Ofir, Chezy
;
Simonson, Itamar
;
Yoon, Song-oh
- In:
Journal of marketing
73
(
2009
)
6
,
pp. 105-114
Persistent link: https://www.econbiz.de/10003901136
Saved in:
10
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Saved in:
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