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Arbeitsplätze in Deutschland durch dynamische Organisations- und Arbeitszeitformen, "totale Qualität" und Innovationsstärke
Hegner, Friedhart - In: Arbeit und Sozialpolitik : Zeitschrift für das gesamte … 51 (1997) 7, pp. 41-51
Persistent link: https://www.econbiz.de/10001224877
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A empirical study of a novel managing customer power model and business performance in the mobile service industry
Alotaibi, Youseef; Liu, Fei - In: Business process management journal 20 (2014) 6, pp. 816-843
Persistent link: https://www.econbiz.de/10010432347
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Implementation of relationship quality for CRM performance: acquisition of BPR and organisational learning
Chang, Hsin Hsin; Ku, Po Wen - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 327-348
Persistent link: https://www.econbiz.de/10003862497
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Using a business game concept to enhance servitization : a longitudinal case study
Laine, Teemu; Paranko, Jari; Suomala, Petri - In: Managing service quality : MSQ ; an international journal 22 (2012) 5, pp. 428-446
Persistent link: https://www.econbiz.de/10009681580
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It is a question of survival : the case of TQM for small businesses
Stringer, Donna Y.; Nwabueze, Uche - In: Verslo ir teisės aktualijos : mokslo darbai 8 (2013), pp. 153-164
Persistent link: https://www.econbiz.de/10011298236
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Integrating Kano's model into quality function deployment to facilitate decision analysis : a case study at a medium enterprise of export garment manufacturer in Bali
Oey, Elia; Gabriella, Eunike - In: International journal of productivity and quality … 29 (2020) 4, pp. 483-501
Persistent link: https://www.econbiz.de/10012200655
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The critical role of relationship quality in small- and medium sized enterprise internationalization
Kuhlmeier, David B.; Knight, Gary A. - In: Journal of global marketing 23 (2010) 1, pp. 16-32
Persistent link: https://www.econbiz.de/10003952640
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The impact of customer knowledge management, TQM and marketing capabilities on product innovation performance of Malaysian SMEs : an empirical study
Yusr, Maha Mohammed; Mokhtar, Sany Sanuri Mohd; Selvan … - In: International journal of innovation science 14 (2022) 2, pp. 316-338
Persistent link: https://www.econbiz.de/10013286767
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Building SMEs performance through relationship quality : the role of supply chain flexibility
Cyfert, Szymon; Szumowski, Witold; Glabiszewski, Waldemar - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 20 (2024) 1, pp. 73-82
Persistent link: https://www.econbiz.de/10014520014
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Small to medium enterprises in the Danish conference sector and a 360-degree approach to managing customer relationships
Hartland, Trevor; Damkjaer, Britt; Miller, Christopher; … - In: Journal of euromarketing 20 (2011) 1/2, pp. 35-48
Persistent link: https://www.econbiz.de/10009549047