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~type_genre:"Aufsatz in Zeitschrift"
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Consumer behaviour
14
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Customer satisfaction
8
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6
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Aufsatz in Zeitschrift
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research-article
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Iacobucci, Dawn
44
Ostrom, Amy L.
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Moon, Sangkil
6
Román, Sergio
6
Bitner, Mary Jo
4
Popovich, Deidre L.
4
Rouziès, Dominique
4
Anderson, Laurel
3
Hoeffler, Steve
3
Mende, Martin
3
Onyemah, Vincent
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Posavac, Steven S.
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Riquelme, Isabel P.
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Schneider, Matthew J.
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2
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Field, Joy M.
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Gilula, Zvi
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Gustafsson, Anders
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Huang, Ming-Hui
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Kim, Moon-Yong
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Bergey, Paul K.
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
10
Journal of business research : JBR
4
Journal of marketing analytics : JMA
4
Journal of service research : JSR
4
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3
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The journal of personal selling & sales management : JPSSM
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California management review
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Health marketing quarterly
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ILR review : the journal of work and policy
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International journal of cross cultural management : CCM
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International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of consumer psychology : JCP ; the official journal of the Society for Consumer Psychology
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Journal of international marketing
1
Journal of macromarketing
1
Journal of marketing education : JME
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Journal of marketing research : JMR
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Journal of medical marketing : device, diagnostic and pharmaceutical marketing
1
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
1
Journal of retailing and consumer services
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Psychology & marketing
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The journal of product innovation management : an international publication of the Product Development & Management Association
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ECONIS (ZBW)
56
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1
Retrospective: the effect of guarantees on consumers' evaluation of services
Ostrom, Amy L.
;
Iacobucci, Dawn
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 373-376
Persistent link: https://www.econbiz.de/10011615443
Saved in:
2
Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
Saved in:
3
Frontline employee motivation to participate in service innovation implementation
Cadwallader, Susan
;
Jarvis, Cheryl Burke
;
Bitner, Mary Jo
; …
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
2
,
pp. 219-239
Persistent link: https://www.econbiz.de/10003980624
Saved in:
4
"Futurizing" smart service : implications for service researchers and managers
Wuenderlich, Nancy V.
;
Heinonen, Kristina
;
Ostrom, Amy L.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 442-447
Persistent link: https://www.econbiz.de/10011418323
Saved in:
5
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
6
Transformative service research : advancing our knowledge about service and well-being
Anderson, Laurel
;
Ostrom, Amy L.
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 243-249
Persistent link: https://www.econbiz.de/10011336514
Saved in:
7
Transformative service research : an agenda for the future
Anderson, Laurel
;
Ostrom, Amy L.
;
Corus, Canan
;
Fisk, …
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 1203-1210
Persistent link: https://www.econbiz.de/10009756087
Saved in:
8
Service blueprinting: a practical technique for service innovation
Bitner, Mary Jo
;
Ostrom, Amy L.
;
Morgan, Felicia N.
- In:
California management review
50
(
2007/08
)
3
,
pp. 66-94
Persistent link: https://www.econbiz.de/10003733784
Saved in:
9
Activating consumers for better service coproduction outcomes through eustress : the interplay of firm-assigned workload, service literacy, and organizational support
Mende, Martin
;
Scott, Maura L.
;
Bitner, Mary Jo
; …
- In:
Journal of public policy & marketing : JPP & M ; an …
36
(
2017
)
1
,
pp. 137-155
Persistent link: https://www.econbiz.de/10011690548
Saved in:
10
Domo arigato Mr. Roboto : emergence of automated social presence in organizational frontlines and customers’ service experiences
Doorn, Jenny van
;
Mende, Martin
;
Noble, Stephanie M.
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10011647482
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