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~type_genre:"Aufsatz in Zeitschrift"
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From goods to great : service...
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Beziehungsmarketing
7
Relationship marketing
7
Dienstleistung
6
Services
6
Innovation management
5
Innovationsmanagement
5
Dienstleistungsqualität
4
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3
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3
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Betriebliche Wertschöpfung
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20
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Aufsatz in Zeitschrift
Article in journal
21
Aufsatz im Buch
3
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research-article
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Brown, Stephen Walter
11
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10
Bitner, Mary Jo
5
Houston, Mark B.
4
Gallan, Andrew S.
3
Michel, Stefan
3
Edvardsson, Bo
2
Sirianni, Nancy J.
2
Ulwick, Anthony W.
2
Allen, George
1
Bateson, John E. G.
1
Berry, Leonard L.
1
Bettencourt, Scott L.
1
Bhagwat-Rana, Yashoda
1
Blocker, Christopher P.
1
Bond, Edward U.
1
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Brown, Stephen
1
Burkhard, Kevin A.
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Chase, Richard B.
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Chonko, Lawrence B.
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Cole, Michael S.
1
Eliram, Lisa M.
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Fisk, Raymond P.
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Flint, Daniel J.
1
Goul, Michael
1
Gremler, Dwayne D.
1
Grönroos, Christian
1
Haas, Alexander
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Harmeling, Colleen
1
Jarvis, Cheryl Burke
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Ostrom, Amy L.
1
Parasuraman, A.
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Reynoso, Javier
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Business horizons
3
Journal of service management
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California management review
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Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Global governance spotlight
1
International journal of market research
1
Journal of marketing
1
Journal of service research
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MIT sloan management review
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ECONIS (ZBW)
21
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1
-
10
of
21
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date (oldest first)
1
The secret to true service innovation
Bettencourt, Lance A.
;
Brown, Stephen Walter
;
Sirianni, …
- In:
Business horizons
56
(
2013
)
1
,
pp. 13-22
Persistent link: https://www.econbiz.de/10009706803
Saved in:
2
Moving forward and making a difference : research priorities for the science of service
Ostrom, Amy L.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
; …
- In:
Journal of service research : JSR
13
(
2010
)
1
,
pp. 4-36
Persistent link: https://www.econbiz.de/10003959014
Saved in:
3
An expanded and strategic view of discontinuous innovations : deploying a service-dominant logic
Michel, Stefan
;
Brown, Stephen Walter
;
Gallan, Andrew S.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
1
,
pp. 54-66
Persistent link: https://www.econbiz.de/10003679873
Saved in:
4
The service imperative
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Business horizons
51
(
2008
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10003708228
Saved in:
5
Customer positivity and participation in services : an empirical test in a health care context
Gallan, Andrew S.
;
Jarvis, Cheryl Burke
;
Brown, Stephen …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10009747843
Saved in:
6
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
7
Branded service encounters : strategically aligning employee behavior with the brand positioning
Sirianni, Nancy J.
;
Bitner, Mary Jo
;
Brown, Stephen Walter
- In:
Journal of marketing
77
(
2013
)
6
,
pp. 108-123
Persistent link: https://www.econbiz.de/10010203344
Saved in:
8
Paradigms in service research
Tronvoll, Bård
;
Brown, Stephen Walter
;
Gremler, Dwayne D.
- In:
Journal of service management
22
(
2011
)
5
,
pp. 560-585
Persistent link: https://www.econbiz.de/10009405818
Saved in:
9
Service-logic innovations: how to innovate customers, not products
Michel, Stefan
;
Brown, Stephen Walter
;
Gallan, Andrew S.
- In:
California management review
50
(
2007/08
)
3
,
pp. 49-65
Persistent link: https://www.econbiz.de/10003733779
Saved in:
10
Offshore outsourcing of services : a stakeholder perspective
Tate, Wendy L.
;
Eliram, Lisa M.
;
Brown, Stephen Walter
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 56-72
Persistent link: https://www.econbiz.de/10003878838
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