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USA
1,978
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281
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276
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69
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69
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66
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66
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55
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Case study
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157,632
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63,219
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51,103
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46,998
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9,741
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9,383
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9,077
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7,845
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3,622
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2,379
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2,379
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2,204
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2,185
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Smith, Alan D.
21
Lucyshyn, William
9
Bruhn, Manfred
8
Burke, J. Martin
7
Friel, Michael K.
7
Homburg, Christian
7
Töpfer, Armin
7
Furterer, Sandra L.
5
Heizer, Jay H.
5
Hollensen, Svend
5
Kline, Carol
5
Lacity, Mary Cecelia
5
Motwani, Jaideep G.
5
Render, Barry
5
Beasley, Mark S.
4
Buckless, Frank A.
4
Cavaliere, Christina T.
4
Dev, Chekitan S.
4
Freier, Deborah
4
Freyberg, Burkhard von
4
Fülbier, Rolf Uwe
4
Gassen, Joachim
4
Glover, Steven M.
4
Hartley, Robert F.
4
Kwoka, John E.
4
Lerner, Joshua
4
Mainela, Tuija
4
Nanda, Ramana
4
Pellens, Bernhard
4
Prawitt, Douglas F.
4
Reichwald, Ralf
4
Schmid, Stefan
4
Sellhorn, Thorsten
4
Slocum, Susan L.
4
Thibodeau, Jay C.
4
White, Lawrence J.
4
Baglieri, Enzo
3
Bertini, Marco
3
Cañas, Kathryn A.
3
Chen, Jim Q.
3
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Association of University Programs in Health Administration
3
Springer Fachmedien Wiesbaden
3
Springer-Verlag GmbH
3
AMACOM
2
Christian-Albrechts-Universität zu Kiel
2
Erich-Schmidt-Verlag <Berlin>
2
Kassel University Press GmbH
2
OECD
2
Russell Sage Foundation
2
W. E. Upjohn Institute for Employment Research <Kalamazoo, Mich.>
2
American Bar Association / Section of Antitrust Law
1
American Sociological Association
1
American Water Works Association / Research Foundation
1
Association for Manufacturing Excellence
1
Austrian Institute of Technology
1
Books on Demand GmbH <Norderstedt>
1
COGEA <Körperschaft>
1
Capital Research Center (Washington, D.C.)
1
Carl Vinson Institute of Government
1
Cetmar <Körperschaft>
1
Council on Foreign Relations
1
Deutsch-Amerikanischer Workshop <1, 2002, Charlotte, NC>
1
Deutsche Verkehrswissenschaftliche Gesellschaft
1
Deutsches Institut für Urbanistik
1
Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
1
Deutschland / Bundeswehr / Universität Hamburg
1
Ecademy CH
1
Economic Policy Institute <Washington, DC>
1
Ecorys
1
Ernst-Moritz-Arndt-Universität Greifswald
1
Europäische Kommission / Executive Agency for Small and Medium-Sized Enterprises / Unit MARE A.3 - EMFF
1
Europäische Kommission / Generaldirektion Landwirtschaft und Ländliche Entwicklung
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Foundation for Applied Research
1
Fraunhofer-Institut für System- und Innovationsforschung
1
Freie Universität Berlin
1
George Routledge & Sons <London>
1
Harvard Graduate School of Business Administration
1
Institute of Chartered Financial Analysts of India
1
Institute of Economic Affairs <London>
1
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Harvard business review : HBR
78
Harvard-Business-Manager : das Wissen der Besten
52
Global business and organizational excellence : a review of research & best practices
41
Journal of business case studies
19
Academy of Management journal : AMJ
14
Cases on human performance improvement technologies
13
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
13
Nonprofit management & leadership
13
Best practices in talent management : how the world's leading corporations manage, develop, and retain top talent
12
Strategy power plays : how the world's most strategic minds reach the top of their game
12
California management review
11
Enterprise & society : the international journal of business history
11
The road to sustainability
11
Tourism management : research, policies, practice
11
Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
10
Gabler Edition Wissenschaft
10
Long range planning : LRP ; international journal of strategic management
10
Public performance & management review
9
Transforming government supply chain management
9
Advances in developing human resources : ADHR
8
Business and society review : a quarterly forum on the role of business in a free society
8
Cases on innovations in educational marketing : transnational and technological strategies
8
Entrepreneurship, theory and practice : ET & P
8
Journal of financial education
8
Best Practice in Marketing : Erfolgsbeispiele zu den vier Kernaufgaben im Marketing
7
International journal of hospitality management
7
International journal of management & enterprise development : IJMED
7
Journal of sport management : the official journal of the North American Society of Sport Management
7
Management information systems : mis quarterly
7
The journal of business & industrial marketing
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
University casebook series
7
American casebook series
6
Benchmarking : an international journal ; BIJ
6
Health care management review : HCM review
6
International journal of business innovation and research
6
International journal of logistics systems and management
6
International journal of technology management : IJTM
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of small business and entrepreneurship : JSBE ; the journal of the Canadian Council for Small Business and Entrepreneurship
6
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ECONIS (ZBW)
2,562
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1
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1
Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P.
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 949-964)
.
2008
Persistent link: https://www.econbiz.de/10003708783
Saved in:
2
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
3
Kundenzufriedenheitsmanagement bei Federal Express
Rittersberger, Petra
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 467-478)
.
2008
Persistent link: https://www.econbiz.de/10003708614
Saved in:
4
Domestic tourist satisfaction in a Colonial Hotel and its implications for management : the case of Bandarawela Hotel, Sri Lanka
Herath, Hanshika Madushani
;
Munasinghe, Sarath
- In:
Managerial strategies and solutions for business …
,
(pp. 304-316)
.
2017
Persistent link: https://www.econbiz.de/10011611989
Saved in:
5
Service climate and customer satisfaction in a casino hotel : an exploratory case study
Kralj, Anna
;
Solnet, David
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 711-719
Persistent link: https://www.econbiz.de/10008758170
Saved in:
6
Evaluating hotel animation programs at Mediterranean sun-and-sea resorts : an impact-asymmetry analysis
Mikulić, Josip
;
Prebežac, Darko
- In:
Tourism management : research, policies, practice
32
(
2011
)
3
,
pp. 688-696
Persistent link: https://www.econbiz.de/10008907700
Saved in:
7
QFD application in the hospitality industry : a hotel case study
Paryani, Kioumars
;
Masoudi, Ali
;
Cudney, Elizabeth A.
- In:
Quality management journal : QMJ
17
(
2010
)
1
,
pp. 7-28
Persistent link: https://www.econbiz.de/10003962108
Saved in:
8
The impact of revenue management on hotel key account relationship development
Wang, Xuan Lorna
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 358-380
Persistent link: https://www.econbiz.de/10009544822
Saved in:
9
Service failure and recovery in an all-suite hotel/serviced apartment context: a case study
Weber, Karin
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 195-199
Persistent link: https://www.econbiz.de/10003863498
Saved in:
10
Qualitätscontrolling in Unternehmen des Anlagengeschäfts
Voggenreiter, Dietmar
-
1999
Persistent link: https://www.econbiz.de/10000678754
Saved in:
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