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Customer satisfaction, service...
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Beziehungsmarketing
445
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445
Deutschland
172
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Dienstleistungsqualität
155
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155
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138
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39,641
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39,641
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6,268
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5,012
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3,124
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2,791
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2,579
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Bruhn, Manfred
8
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7
Smith, Alan D.
7
Slocum, Susan L.
6
Töpfer, Armin
6
Hollensen, Svend
5
Kline, Carol
5
Cavaliere, Christina T.
4
Baglieri, Enzo
3
Bieger, Thomas
3
Kreutzer, Ralf T.
3
Lasshof, Britta
3
Mainela, Tuija
3
Mattmüller, Roland
3
Reichwald, Ralf
3
Shahin, Arash
3
Ulkuniemi, Pauliina
3
Öberg, Christina
3
Agiomirgianakis, George M.
2
Ahlert, Martin
2
Ajmal, Mian M.
2
Alt, Rainer
2
Andriotis, Konstantinos
2
Belz, Christian
2
Bjerre, Mogens
2
Bock, Andreas H.
2
Braekler, Michael
2
Brucker-Kley, Elke
2
Carù, Antonella
2
Chiou, Andy Y.
2
Cudney, Elizabeth A.
2
Dabestani, Reza
2
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2
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2
Fisk, Peter
2
Georgi, Dominik
2
Golik Klanac, Nataša
2
Gummesson, Evert
2
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2
Hall, John
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Springer Fachmedien Wiesbaden
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Springer International Publishing
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Conference on "Service Quality in Hospitality and Tourism: Experiencing Persian Heritage" <2016, Isfahan>
1
Deutsche Verkehrswissenschaftliche Gesellschaft
1
Deutschland / Bundesministerium für Verkehr, Bau- und Wohnungswesen
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
Ernst-Moritz-Arndt-Universität Greifswald
1
Euro-Asia Conference on Environment and CSR <2017, Hamburg> / Tourism, Society and Education Session
1
International Conference on Halal Development <1., 2020, Malang>
1
International Meeting of Historians on the Topic of the "European Recovery Program/Marshall Plan in European Tourism <2018, Salzburg>
1
International Trade Centre
1
Irish Association for Russian, Central & East European Studies / Annual Conference <41., 2017, Galway>
1
Kommunal- und Schul-Verlag
1
Nomos Verlagsgesellschaft
1
RWTH Aachen
1
Technische Universität Berlin
1
Technische Universität Clausthal
1
Technologie-Orientierte Besuchs- und Informationsprogramme
1
Technologieorientiertes Besuchs- und Informationsprogramm
1
Uni-Edition GmbH
1
Universität Innsbruck / innsbruck university press iup
1
Universität St. Gallen / Institut für Marketing
1
Universität Stuttgart
1
Wissenschaftlicher Verlag Berlin
1
World Tourism Organization
1
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
13
Tourism management : research, policies, practice
12
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Gabler Edition Wissenschaft
9
The journal of business & industrial marketing
9
Best Practice in Marketing : Erfolgsbeispiele zu den vier Kernaufgaben im Marketing
6
Harvard business review : HBR
6
International journal of quality and service sciences
6
The service industries journal
6
Tourism analysis : an interdisciplinary tourism & hospitality journal
6
Contemporary geographies of leisure, tourism and mobility
5
Customer-centric marketing strategies : tools for building organizational performance
5
Global business and organizational excellence : a review of research & best practices
5
HMD : Praxis der Wirtschaftsinformatik
5
International journal of productivity and quality management : IJPQM
5
International journal of services and operations management
5
Tourism planning & development
5
Gabler Research
4
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
4
International journal of services technology and management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of vacation marketing : an international journal
4
Marketing von Solutions : innovative Ansätze und Best Practices
4
Premier reference source
4
Schriftenreihe Strategisches Management
4
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
4
Social Branding : Strategien - Praxisbeispiele - Perspektiven
4
SpringerLink / Bücher
4
Tourism management perspectives : TMP
4
Cases on innovations in educational marketing : transnational and technological strategies
3
Europäische Hochschulschriften / 5
3
International journal of business innovation and research
3
International journal of electronic customer relationship management : IJECRM
3
Journal of air transport management
3
Journal of service research : JSR
3
Journal of travel and tourism marketing
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Management research review
3
Managing consumer services : factory or theater?
3
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ECONIS (ZBW)
815
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1
Customer relationship management : a global perspective
Raab, Gerhard
;
Ajami, Riad A.
;
Gargeya, Vidyaranya B.
; …
-
2008
Persistent link: https://www.econbiz.de/10003582985
Saved in:
2
Attendees' perspectives on the service quality of an exhibition organizer : a case study of a
tourism
exhibition
Chen, Yu-fen
;
Mo, Huai-en
- In:
Tourism management perspectives : TMP
1
(
2012
),
pp. 28-33
Persistent link: https://www.econbiz.de/10009704387
Saved in:
3
Enhancing customer experience in the service industry : a global perspective
Altinay, Levent
(
ed.
);
Poudel, Surya
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011419571
Saved in:
4
Kunden fürs Leben : so schaffen Dienstleister Premium-Service mit den Prinzipien der The Ritz-Carlton Hotel Company
Michelli, Joseph
-
2009
Persistent link: https://www.econbiz.de/10003788282
Saved in:
5
Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
Saved in:
6
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
7
A novel framework for customer-driven service strategies : a case study of a restaurant chain
Chen, Li-fei
- In:
Tourism management : research, policies, practice
41
(
2014
),
pp. 119-128
Persistent link: https://www.econbiz.de/10010239937
Saved in:
8
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
9
Service in a complex, value-creating network society
Gummesson, Evert
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 255-269)
.
2007
Persistent link: https://www.econbiz.de/10003595953
Saved in:
10
Customers' value appraisals-suppliers' value propositions interaction process in developing new services : a case study from the natural gas industry
Singh, Ramendra
;
Paliwal, Pramod
- In:
International journal of energy sector management : IJESM
6
(
2012
)
2
,
pp. 255-272
Persistent link: https://www.econbiz.de/10009568800
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