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Expectation and perception of internet banking service quality of select Indian private and public sector banks : a comparative case study

Ray, Nilanjan - In: Online banking security measures and data protection, (pp. 58-68). 2017

Persistent link: https://www.econbiz.de/10011610405

The impacts of e-service quality on customer behaviour in multi-channel e-services

Sousa, Rui; Voss, Christopher A. - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 789-806

Persistent link: https://www.econbiz.de/10009625469

Co-creating value with online banking services : the case of Maybank

Mahdzan, Nurul Shahnaz; Mohd-Any, Amrul Asraf; Zalfa … - In: Services marketing cases in emerging markets : an asian …, (pp. 5-16). 2017

Persistent link: https://www.econbiz.de/10011537853

Beratungsqualität in Finanzdienstleistungen

Evers, Jan; Reifner, Udo; Krüger, Ulrich - 2000 - 1. Aufl.

Persistent link: https://www.econbiz.de/10001490334

Marketing and mobile financial services : a global perspective on digital banking consumer behaviour

Shaikh, Aijaz A. (ed.); Karjaluoto, Heikki (ed.) - 2019

Persistent link: https://www.econbiz.de/10011913473

Relevancy of banking services costs : the case of less developed regions in Jordan

Al Sawalqa, Fawzi A.; Aliqah, Khaled Abu - 2013

The current study utilises the quantitative methodology research approach to achieve two objectives. These include; firstly, to identify the main acceptance banking services at Tafila governorate, and secondly, to identify the nature of the relationship between the cost of different banking...

Persistent link: https://www.econbiz.de/10009756977

Developing customer loyalty : a case study of the National Bank of Oman

Rao, D. N.; Shankaraiah, K.; Al-Hakmani, Ali - In: Financial institutions and development, (pp. 105-121). 2007

Persistent link: https://www.econbiz.de/10003626089

Quality and online banking case study : "we bank" Attijari Bank in Tunisia

Allaya, Aida; Allal, Bouthaina - In: Influence of FinTech on management transformation, (pp. 217-233). 2021

Persistent link: https://www.econbiz.de/10012437736

Understanding e-learning service quality of a commercial bank by using Kano's model

Chen, Ling-hsiu; Kuo, Ying-feng - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 99-116

Persistent link: https://www.econbiz.de/10008986641

Internet shopping and internet banking in sequence : an explanatory case study

Patsiotis, Athanasios G.; Webber, Don J.; Hughes, Tim - In: Journal of financial services marketing : JFSM 18 (2013) 4, pp. 285-300

Persistent link: https://www.econbiz.de/10010230022

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