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Customer satisfaction
117
Kundenzufriedenheit
117
Beziehungsmarketing
32
Relationship marketing
32
Dienstleistungsqualität
24
Service quality
24
Deutschland
21
Germany
20
Qualitätsmanagement
14
Verbraucherzufriedenheit
13
Measurement
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12
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12
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8
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6
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Taiwan
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Urlaubsverhalten
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Airline
4
Beschwerdemanagement
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China
4
Complaint management
4
Consumer behaviour
4
Dienstleistungsmanagement
4
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Article
93
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30
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Fallstudie
Article in journal
10,558
Aufsatz in Zeitschrift
10,558
Aufsatz im Buch
796
Book section
796
Hochschulschrift
391
Graue Literatur
346
Non-commercial literature
346
Thesis
283
Working Paper
245
Arbeitspapier
235
Case study
123
Conference paper
104
Konferenzbeitrag
104
Collection of articles of several authors
102
Sammelwerk
102
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100
Dissertation u.a. Prüfungsschriften
77
Aufsatzsammlung
64
Ratgeber
29
Konferenzschrift
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25
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20
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Umfrage
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Töpfer, Armin
4
Homburg, Christian
3
Brucker-Kley, Elke
2
Keller, Thomas
2
Kykalová, Denisa
2
Uhl, Axel
2
Abu-Dieh, Ala'a
1
Abu-Dieh, Musa
1
Achimba, Clement
1
Adapa, Sujana
1
Agiomirgianakis, George M.
1
Ajami, Riad A.
1
Ajmal, Mian M.
1
Altinay, Levent
1
Amos, Amembah A. Lamu
1
Andriotis, Konstantinos
1
Aquilani, Barbara
1
Arlbjørn, Jan
1
Arnaout, Ali
1
Arndt, Roland
1
Assimakopoulos, Costas
1
Auh, Seigyoung
1
Ayat, Nasir
1
Baglieri, Enzo
1
Baker, Susan
1
Barrett, John
1
Basarin, V. John
1
Basu, Sriparna
1
Beckett, Nigel P.
1
Berglund, Kristin M.
1
Berliat, Roger
1
Bhaskar, N. Udaya
1
Bolton, Gary E.
1
Borth, Björn-Olaf
1
Bose, S. K.
1
Brege, Staffan
1
Broncano Santiago, Gutierrez
1
Bruhn, Manfred
1
Brush, Gregory J.
1
Böhmann, Tilo
1
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Global business and organizational excellence : a review of research & best practices
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of travel and tourism marketing
2
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Tourism management perspectives : TMP
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Aachener geographische Arbeiten : AGA
1
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Benchmarking : an international journal ; BIJ
1
Berichte zum Generic-Management
1
Cases on ...
1
Cases on management and organizational behavior in an Arab context
1
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
Die Bank
1
Dienstleistungsmanagement im Krankenhaus ; 2
1
Digital Controlling & Simple Finance : die Zukunft der Unternehmenssteuerung
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
E-retailing challenges and opportunities in the global marketplace
1
Employee relations
1
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
1
Europäische Hochschulschriften / 5
1
Gabler Edition Wissenschaft
1
Handbook of partial least squares : concepts, methods and applications
1
Handbuch Vertriebs-Exzellenz im Asset Management : institutionelle Anleger gewinnen und binden
1
Harvard-Business-Manager : das Wissen der Besten
1
Information systems and e-business management : ISeB
1
International journal of commerce and management
1
International journal of economics and management science : a biennual journal of School of Management ; the journal of Society of Economics and Management Research (SEMAR), School of Management, Pondicherry University
1
International journal of electronic business
1
International journal of electronic customer relationship management : IJECRM
1
International journal of energy sector management : IJESM
1
International journal of globalisation and small business : IJGSB
1
International journal of hospitality management
1
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ECONIS (ZBW)
123
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81
Understanding e-learning service quality of a commercial bank by using Kano's model
Chen, Ling-hsiu
;
Kuo, Ying-feng
- In:
Total quality management & business excellence : an …
22
(
2011
)
1/2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10008986641
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82
Improving a quality system through a management process of Trane Thailand
Phusavat, Kongkiti
;
Chuancharoen, Supakij
; …
- In:
International journal of management & enterprise …
9
(
2010
)
4
,
pp. 348-363
Persistent link: https://www.econbiz.de/10008821747
Saved in:
83
Entwicklung einer Vorgehensweise zur Implementierung einer forderungsgerechten Kundenzufriedenheitsmessung in Unternehmensnetzwerken : [KuWiss-Netz]
Schlüter, Nadine
-
2013
-
KuWiss-Netz: Entwicklung einer Vorgehensweise zur Implementierung einer forderungsgerechten Kundenzufriedenheitsmessung in Unternehmensnetzwerken
Persistent link: https://www.econbiz.de/10009726583
Saved in:
84
A case study on the impact of customization, fitness, and operational characteristics on enterprise-wide system success, user satisfaction, and system use
Ng, Celeste See-Pui
- In:
Journal of global information management : an official …
21
(
2013
)
1
,
pp. 19-41
Persistent link: https://www.econbiz.de/10009728411
Saved in:
85
Attitude of tourists visiting nature reserves in China
Liu, Chunyuan
;
Xiao, Wen
;
Li, Junsheng
;
Pechacek, Peter
- In:
Tourism management perspectives : TMP
5
(
2013
),
pp. 1-4
Persistent link: https://www.econbiz.de/10009718836
Saved in:
86
Customers' value appraisals-suppliers' value propositions interaction process in developing new services : a case study from the natural gas industry
Singh, Ramendra
;
Paliwal, Pramod
- In:
International journal of energy sector management : IJESM
6
(
2012
)
2
,
pp. 255-272
Persistent link: https://www.econbiz.de/10009568800
Saved in:
87
Improving the service quality of ocean container carriers : an Indian case study
Kannan, Vanumamalai
;
Bose, S. K.
;
Kannan, N. G.
- In:
Benchmarking : an international journal ; BIJ
19
(
2012
)
6
,
pp. 709-729
Persistent link: https://www.econbiz.de/10009680014
Saved in:
88
Lean strategy deployment delivers customer satisfaction at GE Healthcare
Pejsa, Paul
;
Eng, Rich
- In:
Global business and organizational excellence : a …
30
(
2010/11
)
5
,
pp. 45-55
Persistent link: https://www.econbiz.de/10009238246
Saved in:
89
Operational excellence
Schmiedel, Theresa
;
Vom Brocke, Jan
;
Uhl, Axel
- In:
Digital enterprise transformation : a business-driven …
,
(pp. 207-230)
.
2014
Persistent link: https://www.econbiz.de/10010471031
Saved in:
90
Customer centricity
Uhl, Axel
;
MacGillavry, Kim
- In:
Digital enterprise transformation : a business-driven …
,
(pp. 149-171)
.
2014
Persistent link: https://www.econbiz.de/10010471036
Saved in:
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