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Jüngste Veränderungen im Versicherungsbereich und die Anpassung von Versicherungsunternehmen im kundennahen Bereich : Einführung in das Management von Finanzdienstleistungen
Brückmann, Knut
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1998
Persistent link: https://www.econbiz.de/10000996250
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Managing customer experience and relationships : a strategic framework
Peppers, Don
;
Rogers, Martha
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2017
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Third edition
Persistent link: https://www.econbiz.de/10011547747
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Kooperative Kundenorientierung im Krankenhaus : ein wegweisendes Konzept zur Sicherung von mehr Qualität
Hellmann, Wolfgang
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2017
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1. Auflage
Persistent link: https://www.econbiz.de/10011474625
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4
Selling : building partnerships
Castleberry, Stephen Bryon
;
Tanner, John F.
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2019
-
10
Persistent link: https://www.econbiz.de/10011994027
Saved in:
5
Customer relationship management : concepts and technologies
Buttle, Francis A.
;
Maklan, Stan
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2019
-
Fourth edition
Persistent link: https://www.econbiz.de/10011997222
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6
Marketing management : a relationship approach
Hollensen, Svend
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2015
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3. ed.
Persistent link: https://www.econbiz.de/10010426428
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7
Best face forward : why companies must improve their service interfaces with customers
Rayport, Jeffrey F.
;
Jaworski, Bernard J.
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2007
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[Reprint]
Persistent link: https://www.econbiz.de/10001902044
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8
Customer Relationship Management im Handel : Strategien, Konzepte, Erfahrungen
Ahlert, Dieter
(
ed.
)
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2002
Persistent link: https://www.econbiz.de/10001658275
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9
Handbuch Electronic Business : Informationstechnologien - Electronic Commerce - Geschäftsprozesse
Weiber, Rolf
(
ed.
)
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2002
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2., überarb. und erw. Aufl.
Persistent link: https://www.econbiz.de/10001697974
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Handbuch Electronic Business : Informationstechnologien - Electronic Commerce - Geschäftsprozesse
Weiber, Rolf
(
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2000
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1. Aufl.
Persistent link: https://www.econbiz.de/10001488580
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