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Consumer behaviour
518
Konsumentenverhalten
518
Quality management
174
Qualitätsmanagement
173
Dienstleistungsqualität
159
Service quality
159
Beziehungsmarketing
84
Relationship marketing
84
Customer satisfaction
82
Kundenzufriedenheit
82
Brand management
64
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64
Online retailing
53
Online-Handel
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51
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29
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29
Product quality
28
Produktqualität
28
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Konferenzbeitrag
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66,382
Graue Literatur
9,691
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8,211
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7,561
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7,561
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7,536
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3,860
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2,779
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He, Zhen
4
Jochem, Roland
4
M. S. Mahrinasari
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Anttila, Juhani
3
Ariyanti, M.
3
Bangsawan, Satria
3
Bolboli, Seyed Amir
3
Cronemyr, Peter
3
Esteban-Millat, Irene
3
Gijón, Covadonga
3
Ion, Raluca Andreea
3
Jazi, Salima
3
Jurburg, Daniel
3
Kasuga, Norihiro
3
Markendahl, Jan
3
Martínez, Luis
3
Nakamura, Akihiro
3
Pandjaitan, Dorothy Haratua Rouly
3
Pei, Yilei
3
Reiche, Markus
3
Russell, Cristel Antonia
3
Schmitt, Robert
3
Shishikura, Manabu
3
Steudner, Tobias
3
Viles, Elisabeth
3
Zhang, Min
3
Šindelář, Michal
3
Abate, Serafino
2
Alič, Milena
2
Araujo P., Maria Daniela
2
Arsena, Ashley
2
Avramova, Yana R.
2
Bahia, Kalvin
2
Balqiah, Tengku Ezni
2
Bayrak Meydanoğlu, Ela Sibel
2
Bernardo, Merce
2
Bernritter, Stefan F.
2
Bravi, Laura
2
Brüggemann, Philipp
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Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
The TQM journal : the international review of organizational improvement
41
International journal of quality and service sciences
23
Journal of business research : JBR
20
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
16
Advances in National Brand and Private Label Marketing : Fifth International Conference, 2018
14
Advances in National Brand and Private Label Marketing : Ninth International Conference, 2022
14
Business process management journal
14
The international review of retail, distribution and consumer research
13
International journal of economics and financial issues : IJEFI
12
Advances in National Brand and Private Label Marketing : 10th International Conference, 2023
11
International journal of advertising : the quarterly review of marketing communications
11
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
11
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
11
International journal of quality & reliability management
9
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
8
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
8
Marketing letters : a journal of research in marketing
8
Trends zur Handhabung von Komplexität im Qualitätsingenieurwesen
8
Journal of marketing management : MM
7
Journal of retailing and consumer services
7
Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (Online)
7
Research in transportation economics
7
The 21st century consumer: vulnerable, responsible, transparent? : proceedings of the International Conference on Consumer Research (ICCR) 2016
7
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
6
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
6
Ethics, social responsibility and sustainability in marketing
6
Reinventing management strategies : the design for future ; issues in marketing and finance
6
Research on Islamic Business Concepts : Proceedings of the 12th Global Islamic Marketing Conference, December 2021
6
The American economic review
6
First International Conference on Resource Efficiency in Interorganizational Networks : ResEff 2013 ; November 13th - 14th, 2013, Georg-August-Universität Göttingen ; Papers
5
Journal of service theory and practice
5
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
5
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
5
South Asian journal of management : SAJM
5
Telecommunications policy : the international journal of digital economy, data sciences and new media
5
The usage, costs and benefits of cash - revisited : International Cash Conference 2014
5
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
4
Agrarian economy and rural development : realities and perspectives for Romania : 6th edition of the International Symposium
4
Digital economy for customer benefit and business fairness : proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019
4
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ECONIS (ZBW)
786
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1
A consumption system model integrating quality, satisfaction and behavioral intentions in online shopping
Sun, Hongyi
;
Ni, Wenbin
;
Wang, Zhiqiang
- In:
Information technology and management
17
(
2016
)
2
,
pp. 165-177
Persistent link: https://www.econbiz.de/10011497718
Saved in:
2
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
3
Quality evaluation of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
4
Failures in elements and processes of quality management systems in companies and their potential solutions
Litvaj, Ivan
;
Poniščiaková, Ol'ga
;
Tokarčíková, Emese
- In:
Advances in applied economic research : proceedings of …
,
(pp. 823-829)
.
2017
Persistent link: https://www.econbiz.de/10011745374
Saved in:
5
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
6
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
7
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
8
Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen
;
Psomas, Evangelos
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
Saved in:
9
Does outcome quality matter? : an investigation in the context of banking services in an emerging market
Jain, Sonali
;
Jain, Sanjay K.
- In:
The journal of consumer marketing
32
(
2015
)
5
,
pp. 341-355
Persistent link: https://www.econbiz.de/10011480640
Saved in:
10
A trust model of cloud computing based on quality of service
Manuel, Paul
- In:
Mathematics in business management : [International …
,
(pp. 281-292)
.
2015
Persistent link: https://www.econbiz.de/10011488429
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