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Customer relationship management and customer satisfaction : the mediating role of relationship quality

Santouridis, Ilias; Veraki, Androniki - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1122-1133

Persistent link: https://www.econbiz.de/10011778120

The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach

Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907

Persistent link: https://www.econbiz.de/10010393800

Mystery shoppers : an evaluation of their use in monitoring performance

Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715

Persistent link: https://www.econbiz.de/10011507263

Quality of experience in relation to personal informatics tools : the analysis and modelling of quality of experience for IoT

Shin, Dong-Hee - 2017

The exponential growth of services via personal informatics (PI) is making it increasingly important to cater to the quality expectations of end users. Quality of experience (QoE) becomes the guiding paradigm for managing quality provisioning and application design in PI. This study examines the...

Persistent link: https://www.econbiz.de/10011750441

Hospital service quality preferences among culture diversity

Wongrukmit, Patcharin; Thawesaengskulthai, Natcha - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 908-922

Persistent link: https://www.econbiz.de/10010393799

Multi-attribute auction and negotiation for e-procurement of logistics

Bellantuono, Nicola; Ettorre, Donatella; Kersten, Gregory E. - In: Group decision and negotiation 23 (2014) 3, pp. 421-441

Persistent link: https://www.econbiz.de/10010366238

Analysis of the logistics service provider/principal relationship : in the light of innovation as a LSP strategy

Bouchette, Hasna; Achoui, Mostafa; Saki, Zohra; Kabbaj, … - In: New business models and institutional entrepreneurs : …, (pp. 269-287). 2018

The stakeholders in logistics outsourcing are logistics service providers (LSP). The trend towards outsourcing … logistics operations by manufacturers and trade companies makes these providers widely sought and recognized professionals …: logistics, contractual as well as the partnership level. The first part of this paper will set up the theoretical foundations of …

Persistent link: https://www.econbiz.de/10011941273

Quality evaluation of group-buy websites

Yu, Zhuoxi; Wu, Yanqing; Zhao, Zhiwen - In: Journal of electronic commerce in organizations : the … 14 (2016) 1, pp. 1-10

Persistent link: https://www.econbiz.de/10011529129

The revitalising effect of ISO 9001 on dissatisfied customers

Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864

Persistent link: https://www.econbiz.de/10010393804

Medical tourism service quality : finally some empirical findings

Noor Hazilah Abd Manaf; Hussin, Husnayati; Jahn Kassim, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1017-1028

Persistent link: https://www.econbiz.de/10011440785

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