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Role of service quality and cu...
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Dienstleistungsqualität
158
Service quality
158
Customer satisfaction
106
Kundenzufriedenheit
106
Consumer behaviour
56
Konsumentenverhalten
56
Beziehungsmarketing
50
Relationship marketing
50
Quality management
41
Qualitätsmanagement
41
Competitive advantage
31
Wettbewerbsvorteil
31
Hospital
18
Krankenhaus
18
Product quality
15
Produktqualität
15
Higher education institution
14
Hochschule
14
Tourism
14
Tourismus
14
Dienstleistungssektor
13
Service industry
13
Financial audit
12
Tourism industry
12
Tourismuswirtschaft
12
Wirtschaftsprüfung
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Einzelhandel
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Gesundheitsversorgung
11
Health care
11
Mobile communications
11
Mobilkommunikation
11
Online retailing
11
Online-Handel
11
Retail trade
11
Satisfaction
11
Arbeitszufriedenheit
10
Gesundheitswesen
10
Health care system
10
Holiday behaviour
10
Innovation adoption
10
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Undetermined
114
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54
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Article
219
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32
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Konferenzbeitrag
Article in journal
24,629
Aufsatz in Zeitschrift
24,629
Aufsatz im Buch
2,785
Book section
2,785
Graue Literatur
2,456
Non-commercial literature
2,456
research-article
2,330
Working Paper
1,870
Arbeitspapier
1,821
Hochschulschrift
1,155
Thesis
881
Collection of articles of several authors
561
Sammelwerk
561
Case study
495
Fallstudie
495
Aufsatzsammlung
326
Article
274
Conference paper
251
conceptual-paper
198
Amtsdruckschrift
191
Government document
191
case-report
185
review-article
181
Statistik
166
Dissertation u.a. Prüfungsschriften
163
Konferenzschrift
163
Statistics
125
Bibliografie enthalten
116
Bibliography included
116
viewpoint
113
review
108
Lehrbuch
103
Conference proceedings
97
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96
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Sammlung
89
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English
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He, Zhen
3
Hristova, Snezhana
3
Markendahl, Jan
3
Martínez, Luis
3
Šindelář, Michal
3
Abate, Serafino
2
Araujo P., Maria Daniela
2
Ariyanti, M.
2
Bahia, Kalvin
2
Bangsawan, Satria
2
Cassia, Fabio
2
Castells, Pau
2
Cronemyr, Peter
2
Indrawati
2
Lagrosen, Stefan Olof
2
M. S. Mahrinasari
2
Nuttawut Rojniruttikul
2
Pandjaitan, Dorothy Haratua Rouly
2
Psomas, Evangelos
2
Raharjo, Hendry
2
Rönnbäck, Åsa
2
Thawesaengskulthai, Natcha
2
Tontini, Gerson
2
Ugolini, Marta Maria
2
Wongrukmit, Patcharin
2
Zhang, Min
2
Abdullrahim, Najat
1
Abouee-Mehrizi, Hossein
1
Abu Bakar bin Abdul Hamid
1
Adjei, Emmanuel Kofi
1
Agyapong, Gloria Kakrabah-Quarshie
1
Akbar, M. A.
1
Al-Ghazali, Basheer Mohammed
1
Al-Sharafi, Mohammed A.
1
AlShareef, Mohammed Abdullah
1
Alexandra, M. O.
1
Alif, M. Gunawan
1
Alvarez, Oscar Alvarez
1
Alves, Rui
1
Ambrosino, Giorgio
1
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Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of quality and service sciences
13
The TQM journal : the international review of organizational improvement
12
International journal of economics and financial issues : IJEFI
8
Business process management journal
7
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
7
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
6
Research in transportation economics
6
The international review of retail, distribution and consumer research
5
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
AICEI proceedings
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
3
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
Interdisciplinary management research XVI ; 1
3
International journal of auditing : IJA
3
Journal of health organization and management
3
Journal of service theory and practice
3
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
3
Proceedings of the 5th International Conference on Economic Management and Green Development
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
South Asian journal of management : SAJM
3
Telecommunications policy : the international journal of digital economy, data sciences and new media
3
Zur Ökonomie gemeinwohlorientierter Medien : Massenkommunikation in Deutschland, Österreich und der Schweiz
3
Advances in applied economic research : proceedings of the 2016 International Conference on Applied Economics (ICOAE)
2
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
2
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Eurasian Business and Economics Perspectives : Proceedings of the 38th Eurasia Business and Economics Society Conference
2
Information technology and management
2
Journal of financial services marketing : JFSM
2
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
2
Reinventing management strategies : the design for future ; issues in marketing and finance
2
Repositioning business : a strategic response to COVID-19 : proceedings of the 3rd International Conference on "Impact of Current Events on the Future of Busines" (3rd ICEFB, 2021), 23 & 24 April, 2021, Hyderabad, India
2
Smart Technologies for Organizations : Managing a Sustainable and Inclusive Digital Transformation
2
Studies and scientific researches / Faculty of Economic Sciences, Centre for Economic Studies and Research, "Vasile Alecsandri University of Bacau"
2
The American economic review
2
Tourism economics : the business and finance of tourism and recreation
2
Zwischen Marktversagen und Medienvielfalt : Medienmärkte im Fokus neuer medienökonomischer Anwendungen ; [... Workshop ... "Vom Theorien-Diskurs zur Theorien-Anwendung! - Anwendung und Erklärungspotenzial theoretischer Ansätze für medienökonomische Fragestellungen" ...]
2
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ECONIS (ZBW)
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1
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
2
Hospital service quality preferences among culture diversity
Wongrukmit, Patcharin
;
Thawesaengskulthai, Natcha
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 908-922
Persistent link: https://www.econbiz.de/10010393799
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3
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
Saved in:
4
The importance of service quality in British Muslim's choice of an Islamic or non-Islamic bank account
Abdullrahim, Najat
;
Robson, Julie
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
2
,
pp. 54-63
Persistent link: https://www.econbiz.de/10011753000
Saved in:
5
Service quality in an Australian private dental network
Baldwin, Alan Edward
- In:
The TQM journal : the international review of …
26
(
2014
)
4
,
pp. 360-367
Persistent link: https://www.econbiz.de/10010384631
Saved in:
6
Does outcome quality matter? : an investigation in the context of banking services in an emerging market
Jain, Sonali
;
Jain, Sanjay K.
- In:
The journal of consumer marketing
32
(
2015
)
5
,
pp. 341-355
Persistent link: https://www.econbiz.de/10011480640
Saved in:
7
Which incremental innovations should we offer? : comparing importance-performance analysis with improvement-gaps analysis
Tontini, Gerson
;
Picolo, Jaime Dagostim
;
Silveira, Amélia
- In:
Total quality management & business excellence : an …
25
(
2014
)
7
,
pp. 705-719
Persistent link: https://www.econbiz.de/10010393834
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8
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
9
Can hospitals compete on quality?
Sadat, Somayeh
;
Abouee-Mehrizi, Hossein
;
Carter, Michael W.
- In:
Health care management science
18
(
2015
)
3
,
pp. 376-388
Persistent link: https://www.econbiz.de/10011341693
Saved in:
10
Quality evaluation of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
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