emphasis on customer satisfaction and switching costs as major predictors of customer loyalty. South Korea has now become one … of customer satisfaction and switching costs on customer loyalty, and assesses the difference between 3G and LTE …This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the …

quality, and reliability and empathy of offline service quality were significant antecedents of satisfaction with the O2O … significantly affect O2O satisfaction. Results of both cases showed that perceived fit was a significant antecedent of intention to … use a sequel service when attitude toward a service extension mediated. O2O satisfaction was found to be a crucial element …

satisfaction and loyalty, especially with regard to a number of tourist subgroups. … tourist loyalty is well founded, recent progress in e-services has opened new opportunities for informing and attracting … visitors. This paper examines the potential effects of e-services in an inclusive model of destination loyalty towards the city …

, satisfaction, loyalty, and intention to use for both cases of B2C and P2P car-sharing. Study 1 examines the effects of the level of … utility related to the levels of satisfaction and loyalty to existing users and intentions to use and expected satisfaction to … satisfaction to potential users of P2P car-sharing. This study collected the data via online and offline survey and applied …