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Industrial source loyalty
Wind, Yoram - 2008
Persistent link: https://www.econbiz.de/10003727052
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The strategic role of the salesforce in developing customer satisfaction across the relationship lifecycle
Jap, Sandy D. - 2009
Persistent link: https://www.econbiz.de/10003836363
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Investigating the impact of customer relationship management practices of e-commerce on online customer's web site satisfaction : a model-building approach
Lee, Su-fang; Jih, Wen-jang Kenny; Fang, Shyh-Rong - 2010
Persistent link: https://www.econbiz.de/10003911045
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Putting the service-profit chain to work
Heskett, James L.; Jones, Thomas O.; Loveman, Gary W.; … - In: Harvard business review : HBR 86 (2008) 7/8, pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
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Connecting with your customers
2006
Persistent link: https://www.econbiz.de/10003292010
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The effects of strategy type on the market orientation-performance relationship
Matsuno, Ken; Mentzer, John T. - 2009
Persistent link: https://www.econbiz.de/10003835853
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Developing a global CRM strategy
Shumanov, Michael; Ewing, Michael - 2010
Persistent link: https://www.econbiz.de/10003903325
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Developing a strategic framework of key account performance
Jones, Eli; Richards, Keith A.; Halstead, Diane; Fu, … - In: Strategic sales and strategic marketing, (pp. 33-47). 2011
Persistent link: https://www.econbiz.de/10008798059
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How strategic is your sales strategy?
Kinni, Theodore - In: Executing strategy for business results, (pp. 101-109). 2007
Persistent link: https://www.econbiz.de/10003659753
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The Red Queen in organizational creation and development
Barnett, William P.; Sorenson, Olav - 2008
Persistent link: https://www.econbiz.de/10003798253