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Quality service : how America'...
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date (oldest first)
1
Internal marketing as a factor of success in new service development : an empirical approach
Sánchez Hernández, María Isabel
- In:
International review on public and nonprofit marketing …
5
(
2008
)
1
,
pp. 81-82
Persistent link: https://www.econbiz.de/10003732085
Saved in:
2
A structural equation model of TQM, market orientation and service quality : evidence from a developing nation
Lam, Siew-yong
;
Lee, Voon-Hsien
;
Ooi, Keng-boon
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 281-309
Persistent link: https://www.econbiz.de/10009562206
Saved in:
3
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
4
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10012699714
Saved in:
5
Lean Six Sigma in service : applications and case studies
Furterer, Sandra L.
(
ed.
)
-
2009
Persistent link: https://www.econbiz.de/10013547606
Saved in:
6
Environmental challenges and strategic options : the role of effective quality improvement initiatives in accounting firms
Yasnin, Mahmoud M.
;
Alavi, Jafar
- In:
The journal of current research in global business : JCRGB
12
(
2010
)
18
,
pp. 12-20
Persistent link: https://www.econbiz.de/10003928209
Saved in:
7
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
8
Sig Sigma implementation in the service sector : notable experiences of major firms in the
USA
Ozcelik, Yasin
- In:
International journal of services and operations management
7
(
2010
)
4
,
pp. 401-418
Persistent link: https://www.econbiz.de/10008749754
Saved in:
9
How service agents manage the person-role interface
Ashforth, Blake E.
;
Kulik, Carol T.
;
Tomiuk, Marc A.
- In:
Group & organization management : an international journal
33
(
2008
)
1
,
pp. 5-45
Persistent link: https://www.econbiz.de/10003802840
Saved in:
10
Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul
-
1998
Persistent link: https://www.econbiz.de/10000974642
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