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Service breakthroughs : changi...
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Vereinigte Staaten
10
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9
USA
9
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8
Marketing
7
Service industry
7
Unternehmenskultur
6
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5
Beziehungsmarketing
4
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4
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3
Gewinn
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Arbeitskräfte
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2
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2
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2
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Heskett, James L.
52
Sasser, W. Earl
12
Heskett, J. L.
11
Sasser, W. E.
11
Sasser, William Earl
10
Schlesinger, Leonard A.
10
Hart, Christopher W.
8
Hart, Christopher W. L.
6
Kotter, John P.
5
Loveman, Gary W.
3
Arbeit, Stephen P.
2
Chase, Richard B.
2
Glaskowsky, Nicholas A.
2
Ivie, Robert M.
2
Jones, Thomas O.
2
Naylor, Thomas H.
2
Sasser Jr, W.Earl
2
Shapiro, Roy D.
2
Stern, Louis W.
2
Wyckoff, Donald Daryl
2
Beckman, Theodore N.
1
Beier, Fredrick J.
1
Bogan, Christopher E.
1
Bowen, David E.
1
Brandl, Manfred
1
Burdick, Donald S.
1
Claque, Ewan
1
Cox, Reavis
1
Falcone, Paul
1
Fischer, Georg Th.
1
Graham, Daniel A.
1
HESKETT, JAMES L.
1
Hansen-Vinçon, Karin
1
Hardymon, G. Felda
1
Hart, Christopher W.L.
1
Heskett, James
1
Johnson, Michael D.
1
Jones, Thomas D.
1
L. Heskett, James
1
Leamon, Ann
1
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College of Commerce and Administration
1
Theodore N. Beckman Symposium on Marketing Productivity April 22.1965
1
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Harvard business review : HBR
9
Marketing management : a quarterly business management publication of the American Marketing Association
6
Harvard-Business-Manager : das Wissen der Besten
5
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
2
Harvard Business School Entrepreneurial Management Case
2
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2
Marketing logistics: perspectives and viewpoints
2
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2
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1
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1
Computer simulation experiments with models of economic systems
1
Die Manager von morgen : was in Zukunft wirklich zählt
1
Distribution channels : behavioral dimensions
1
Handbook of service science ; [Vol. 1]
1
Harvard-Manager : Periodikum zu Theorie u. Praxis d. Managements
1
International Journal of Physical Distribution
1
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1
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Journal of marketing
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Lexington casebook series in industry analysis
1
Management Science
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Managing service quality : MSQ ; an international journal
1
Marketing management and the decision sciences: theory and applications
1
Operations management ; Vol. 2
1
Pocket mentor series
1
Readings in business logistics
1
Stanford transportation series
1
The Columbia journal of world business : publ. quarterly by the Columbia University Graduate School of Business
1
The review of economics and statistics
1
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ECONIS (ZBW)
54
USB Cologne (EcoSocSci)
21
OLC EcoSci
14
RePEc
2
Other ZBW resources
2
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Bahnbrechender Service : Standards für den Wettbewerb von morgen
Heskett, James L.
;
Sasser, William Earl
;
Hart, …
-
1991
-
Dt. Fassung aktualisiert und leicht gekürzt
Persistent link: https://www.econbiz.de/10009573622
Saved in:
2
The value profit chain : treat employees like customers and customers like employees
Heskett, James L.
;
Schlesinger, Leonard A.
-
2003
Persistent link: https://www.econbiz.de/10001680137
Saved in:
3
The service management course : cases and readings
Sasser, W. E.
;
Hart, Christopher W.
;
Heskett, James L.
-
1991
Persistent link: https://www.econbiz.de/10000831144
Saved in:
4
Bahnbrechender Service : Standards für den Wettbewerb von morgen
Heskett, James L.
;
Sasser, W. E.
;
Hart, Christopher W.
-
1991
Persistent link: https://www.econbiz.de/10000823870
Saved in:
5
The service profit chain : from satisfaction to ownership
Heskett, James L.
;
Sasser, W. E.
-
2010
Persistent link: https://www.econbiz.de/10003968680
Saved in:
6
What great service leaders know and do : creating breakthroughs in service firms
Heskett, James L.
;
Sasser, W. E.
;
Schlesinger, Leonard A.
-
2015
-
1. ed.
Persistent link: https://www.econbiz.de/10011342488
Saved in:
7
Putting the service-profit chain to work
Heskett, James L.
;
Jones, Thomas O.
;
Loveman, Gary W.
; …
- In:
Harvard business review : HBR
86
(
2008
)
7/8
,
pp. 118-129
Persistent link: https://www.econbiz.de/10003736022
Saved in:
8
The culture cycle : how to shape the unseen force that transforms performance
Heskett, James L.
-
2012
Persistent link: https://www.econbiz.de/10009312500
Saved in:
9
Marketing
Heskett, James L.
-
1976
Persistent link: https://www.econbiz.de/10000557977
Saved in:
10
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
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