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1
Messung
und Sicherstellung der Dienstleistungsqualität im Kreditgewerbe : Ansatzpunkte eines umfassenden Qualitätsmanagements im Finanzdienstleistungssektor
Bruhn, Manfred
- In:
Kredit und Kapital
30
(
1997
)
3
,
pp. 413-444
Persistent link: https://www.econbiz.de/10001229431
Saved in:
2
Qualitätsmanagement in Kreditinstituten : Verfahren zur
Messung
und Steuerung der Dienstleistungs-Qualität und deren Implementierung
Bergmann, Matthias
-
1996
Persistent link: https://www.econbiz.de/10000563952
Saved in:
3
Qualitätsmanagementsysteme in Banken : Konzeption und Implementierung im filialgebundenen Standardgeschäft unter besonderer Berücksichtigung der Qualitätsmessung
Klee, Jürgen
-
2002
Persistent link: https://www.econbiz.de/10001639676
Saved in:
4
Förderung der Servicequalität von Banken : Selbstbewertung als innovatives Managementinstrument
Adam, Patricia
;
Adam, Patricia
-
2001
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001595424
Saved in:
5
Qualitätsmanagement im Privatkundengeschäft
Schierenbeck, Henner
- In:
Das Privatkundengeschäft : die Achillesferse deutscher …
,
(pp. 139-172)
.
1997
Persistent link: https://www.econbiz.de/10001323109
Saved in:
6
Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin
-
1998
Persistent link: https://www.econbiz.de/10000646036
Saved in:
7
Six Sigma in der Finanzbranche
Achenbach, Wieland
(
ed.
);
Lieber, Katrin
(
contributor
); …
-
2006
-
2., komplett überarb. und erw. Aufl
Persistent link: https://www.econbiz.de/10003308313
Saved in:
8
Management der Finanzdienstleistungsqualität im dezentralen Privatkundengeschäft : Operationalisierungsansätze am Beispiel der Sparkassen
Abendschein, Jürgen
-
2000
Persistent link: https://www.econbiz.de/10001496503
Saved in:
9
Messung
der Dienstleistungsqualität in komplexen Marktstrukturen : Perspektiven für ein Qualitätsmanagement von Hochschulen
Pastowski, Sven
-
2004
-
1. Aufl.
Persistent link: https://www.econbiz.de/10002474883
Saved in:
10
Interne Dienstleistungsqualität :
Messung
und Management von internen Dienstleistungen
Velitchkova, Tzviata Antonova
-
2003
Persistent link: https://www.econbiz.de/10001746877
Saved in:
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