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Achieving customer satisfactio...
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Johnson, Michael
155
Johnson, Michael D.
91
Johnson, Michael R.
16
Gustafsson, Anders
15
Herrmann, Andreas
13
Diao, Xinshen
12
Fornell, Claes
8
Benin, Samuel
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Hollenbeck, John R.
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You, Liangzhi
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Huber, Frank
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Auh, Seigyoung
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Johnson, Michael A.
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Dorosh, Paul
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Eberly, Marion B.
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International journal of innovation management
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Internationale Standardlehrbücher der Wirtschafts- und Sozialwissenschaften
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Issue briefs / International Food Policy Research Institute (IFPRI)
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Managing service quality : MSQ ; an international journal
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Marketing Intelligence & Planning
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Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Psychology & marketing
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SSE/EFI Working Paper Series in Economics and Finance
2
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
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ECONIS (ZBW)
133
OLC EcoSci
64
RePEc
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USB Cologne (EcoSocSci)
10
Other ZBW resources
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BASE
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EconStor
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1
The differential processing of product category and noncomparable choice alternatives
Johnson, Michael D.
- In:
Journal of consumer research : JCR ; an …
16
(
1989
)
3
,
pp. 300-309
Persistent link: https://www.econbiz.de/10001098568
Saved in:
2
Customer satisfaction in a global economy : challenges for the automobile industry
Johnson, Michael D.
- In:
Automobilmarktforschung : Nutzenorientierung von …
,
(pp. 1-14)
.
1996
Persistent link: https://www.econbiz.de/10001293682
Saved in:
3
The nature and methodological implications of the cognitive representation of products
Fornell, Claes
;
Johnson, Michael D.
-
1986
-
Rev
Persistent link: https://www.econbiz.de/10000731740
Saved in:
4
Decision processing and product comparability : a theory of strategy selection
Johnson, Michael D.
-
1983
Persistent link: https://www.econbiz.de/10000811062
Saved in:
5
Quantifying the effects of product family decisions on material selection : a process-based costing approach
Johnson, Michael
;
Kirchain, Randolph E.
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 653-668
Persistent link: https://www.econbiz.de/10003888542
Saved in:
6
Joy and disappointment in the hotel experience : managing relationship segments
Johnson, Michael D.
;
Olsen, Line Lervik
;
Andreassen, …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
1
,
pp. 4-30
Persistent link: https://www.econbiz.de/10009525111
Saved in:
7
Measuring performance of material handling systems : a conveyor system analysis
Natarajarathinam, Malini
;
Somy, Midhun
;
Johnson, Michael
- In:
International journal of business performance and …
3
(
2011
)
2
,
pp. 167-180
Persistent link: https://www.econbiz.de/10009306317
Saved in:
8
A methodology for modelling comprehensive international procurement costs
Johnson, Michael
;
Sawaya, William J.
;
Natarajarathinam, …
- In:
International journal of production research
51
(
2013
)
18
,
pp. 5549-5564
Persistent link: https://www.econbiz.de/10010196545
Saved in:
9
The effect of customer information during new product development on profits from goods and services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
10
Competing in a service economy : how to create a competitive advantage through service development and innovation
Gustafsson, Anders
;
Johnson, Michael D.
-
2003
-
1. ed.
Persistent link: https://www.econbiz.de/10001719031
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