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Evaluating service quality and service value in manufacturer-distributor settings : a systems approach

Kivijärvi, Hannu; Virta, Aleksi - In: Journal of business-to-business marketing 28 (2021) 1, pp. 21-46

Persistent link: https://www.econbiz.de/10012584484

The effect of service quality on customer satisfaction in digital age : customer satisfaction based examination of digital CRM

Demirel, Demokaan - In: Journal of business economics and management 23 (2022) 3, pp. 507-531

This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...

Persistent link: https://www.econbiz.de/10013259223

Assessing the effects of service quality, experience value, relationship quality on behavioral intentions

Van Dat Tran - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 3, pp. 167-175

Persistent link: https://www.econbiz.de/10012667337

A study on the analysis of customer expectation for service quality in auto agencies

Gayathri, S.; Rajasankar, S. - In: International journal of applied business and economic … 17 (2019) 2, pp. 33-38

Persistent link: https://www.econbiz.de/10012495659

Service designing through Fuzzy Kano analysis in heritage tourism

Pandey, Ashutosh; Sahu, Rajendra - In: Supply chain sustainability : modeling and innovative …, (pp. 89-103). 2021

Persistent link: https://www.econbiz.de/10012387074

IT-enabled inter-firm governance model to manage service quality level through customers' feedback

Song, Jae H.; Sohn, Changsoo - In: International journal of electronic customer … 9 (2015) 2/3, pp. 122-137

Persistent link: https://www.econbiz.de/10011586443

Performance-only measures vs. performance-expectation measures of service quality

Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756

Persistent link: https://www.econbiz.de/10011672380

Mediation effect of service quality between service innovation and customer word-of-mouth in Indian higher education system

Manohar, Sridhar - In: International journal of business excellence 16 (2018) 2, pp. 127-148

Persistent link: https://www.econbiz.de/10011966946

The effects of e-banking quality on customers' trust-satisfaction and commitment : a field study on users of Jordanian banks

Alawneh, Ali Ahmad - In: International journal of intelligent enterprise : IJIE 4 (2017) 1/2, pp. 36-45

Persistent link: https://www.econbiz.de/10011858846

Managing quality and customer trust in the e-retailing servicescape

Bateman, Patrick J.; Ulusoy, Emre; Keillor, Bruce D. - In: International journal of electronic marketing and … 8 (2017) 3, pp. 232-257

Persistent link: https://www.econbiz.de/10011849094