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The relationships among overall service quality, customer satisfaction and customer loyalty in library services

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A study on performance of telecom service market : case of Karnataka, India

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Insights into customer online reviews of service quality in hotels : evidence from Vietnam

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Qualität im Virtual Banking : Vertriebserfolg durch aktives Kundenzufriedenheitsmanagement

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Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study

Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18

Various pieces of information and knowledge turn into "know-how" simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these...

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The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry

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Precursors and outcomes of perceived value in B2B banking services : a nomological framework

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