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Out of dedication or constraint? : a dual model of post-adoption phenomena and its emperical test in the context of online services
Kim, Sung S.; Son, Jai-yeol - In: Management information systems : mis quarterly 33 (2009) 1, pp. 49-70
Persistent link: https://www.econbiz.de/10003808190
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Examining the antecedents of trust and rapport in services : discovering new interrelationships
Macintosh, Gerrard - In: Journal of retailing and consumer services 16 (2009) 4, pp. 298-305
Persistent link: https://www.econbiz.de/10003864559
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The right to be heard and to be understood : a conceptual framework for consumer protection in emerging economies
Donoghue, Suné; De Klerk, Helena M. - In: International journal of consumer studies 33 (2009) 4, pp. 456-467
Persistent link: https://www.econbiz.de/10003865173
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Consumer service and loyalty in Spanish grocery store retailing : an empirical study
Molina, Arturo; Martín, Victor J.; Santos, Jesús; … - In: International journal of consumer studies 33 (2009) 4, pp. 477-485
Persistent link: https://www.econbiz.de/10003865212
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The impact of social presence on technology based self-service use : the role of familiarity
Kinard, Brian R.; Capella, Michael L.; Kinard, Jerry L. - In: Services marketing quarterly 30 (2009) 3, pp. 303-314
Persistent link: https://www.econbiz.de/10003865584
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Identitying characteristics of consumers who frequently return apparel
Johnson, Kim; Kang, Minjeong - In: Journal of fashion marketing and management 13 (2009) 1, pp. 37-48
Persistent link: https://www.econbiz.de/10003847728
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Willingness to pay for airline services attributes : microeconometric evidence from a stated preferences choice game
Menezes, Antonio; Vieira, José António Cabral - In: Issues in economic performance : business, regional and …, (pp. 101-113). 2009
Persistent link: https://www.econbiz.de/10003849537
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Can a positive mood counterbalance weak arguments in personal sales conversations?
Bambauer-Sachse, Silke; Gierl, Heribert - In: Journal of retailing and consumer services 16 (2009) 3, pp. 190-196
Persistent link: https://www.econbiz.de/10003852519
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Happiness for sale : do experiential purchases make consumers happier than material purchases?
Nicolao, Leonardo; Irwin, Julie R.; Goodman, Joseph K. - In: Journal of consumer research : JCR ; an … 36 (2009/10) 2, pp. 188-198
Persistent link: https://www.econbiz.de/10003880176
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With suspicious (but happy) minds : mood's ability to neutralize the effects of suspicion on persuasion
DeCarlo, Thomas E.; Barone, Michael J. - In: Journal of consumer psychology : JCP : the official … 19 (2009) 3, pp. 326-333
Persistent link: https://www.econbiz.de/10003883905