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Service process design and management
Rayburn, Steven W.; Anderson, Sidney T.; Fowler, Kendra - In: The Routledge handbook of service research insights and …, (pp. 227-240). 2020
Persistent link: https://www.econbiz.de/10012238639
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Managing consumer services : factory or theater?
Baglieri, Enzo (ed.) - 2014
Persistent link: https://www.econbiz.de/10010476951
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Managing Consumer Services : Factory or Theater?
Baglieri, Enzo - 2014
The future of consumer service. Introduction -- 1. Factories or theaters? The future of service -- 2. The industrialization of services -- 3. High tech vs. high touch: the role of human intermediation in information intensive services.- 4. Connecting factory to theater: lessons from a case study...
Persistent link: https://www.econbiz.de/10014020411
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Service management : operations, strategy, and information technology
Fitzsimmons, James A.; Fitzsimmons, Mona J. - 2006 - 5. ed., internat. ed.
Persistent link: https://www.econbiz.de/10002836504
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Successful service operations management
Metters, Richard (contributor) - 2006 - 2. ed., internat. student ed.
Persistent link: https://www.econbiz.de/10002641785
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Operations : from factory to service management
Johnston, Robert - 2003
Persistent link: https://www.econbiz.de/10001797855
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The Era of New Services : New Services, New Infrastructure and Service Rules for the Future Society
Li, Lefei - 2024
Services Everywhere -- Services in Complexity -- The Perspective of Networks -- The Perspective of Resources -- The Perspective of Needs -- The Perspective of Culture -- Principles of Service Design and Innovation.
Persistent link: https://www.econbiz.de/10014483982
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Organizational transformation through service design : the institutional logics perspective
Kurtmollaiev, Seidali; Fjuk, Annita; Pedersen, Per Egil; … - In: Journal of service research : JSR 21 (2018) 1, pp. 59-74
Persistent link: https://www.econbiz.de/10011855778
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Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad; Candi, Marina; Riedel, Johann - In: Journal of service management 27 (2016) 5, pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
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Global perspectives on service science: Japan
Kwan, Stephen K. (ed.); Spohrer, James C. (ed.);  … - 2016
Persistent link: https://www.econbiz.de/10011472811