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Trends in the behavioral sources of customer profitability and the role of flat-rate pricing
Frank, Felix Maximilian - 2012
Persistent link: https://www.econbiz.de/10009740151
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Understanding the role of the internet in the digital age : a multichannel, multistudy examination
Ackermann, Sebastian - 2012
Persistent link: https://www.econbiz.de/10010201416
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Lifetime value predicition at early customer relationship stages ; Report No. 06-112
Wangenheim, Florian von - In: MSI reports : working paper series (2006) 2, pp. 101-124
Persistent link: https://www.econbiz.de/10003346494
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Weiterempfehlung und Kundenwert : ein Ansatz zur persönlichen Kommunikation
Wangenheim, Florian von - 2003 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001766147
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Remote Services - Herausforderungen der Erbringung fernerbrachter Dienstleistungen
Wangenheim, Florian von; Holtbrügge, Dirk; … - In: Technologie und Dienstleistung : Innovationen in …, (pp. 485-494). 2008
Persistent link: https://www.econbiz.de/10003762890
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Effects of capacity-driven service experiences on customer usage levels : why revenue management systems are due for change ; Report No. 06-103
Wangenheim, Florian von; Bayón, Tomás - In: MSI reports : working paper series (2006) 1, pp. 69-87
Persistent link: https://www.econbiz.de/10003340375
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Kundenintegration bei internationalen Dienstleistungen : theoretische Einordnung, Motive und Herausforderungen
Scherer, Anne; Zimmer, Marcus; Wangenheim, Florian von - In: Management internationaler Dienstleistungen mit 3K : …, (pp. 57-78). 2009
Persistent link: https://www.econbiz.de/10003860079
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Kundenintegration und Konfiguration in der Marktforschungsbranche : Data - Information - Knowledge ; Kundenintegration und Konfiguration in der Marktforschungsbranche
Zimmer, Marcus; Scherer, Anne; Wangenheim, Florian von - In: Management internationaler Dienstleistungen mit 3K : …, (pp. 233-253). 2009
Persistent link: https://www.econbiz.de/10003860110
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The reinforcing effects of loyalty program partnerships and core service usage : a longitudinal analysis
Lemon, Katherine N.; Wangenheim, Florian von - In: Journal of service research : JSR 11 (2008/09) 4, pp. 357-370
Persistent link: https://www.econbiz.de/10003853572
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Does the employee-customer satisfaction link hold for all employee groups?
Wangenheim, Florian von; Evanschitzky, Heiner; … - In: Journal of business research : JBR 60 (2007) 7, pp. 690-697
Persistent link: https://www.econbiz.de/10003484181