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What makes customers repurchase grocery products from online stores in Korea

Park, Jin Yong; Thangam, Dhanabalan - In: International journal of e-business research : an … 15 (2019) 4, pp. 24-39

Persistent link: https://www.econbiz.de/10012135043

Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil

Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14

Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...

Persistent link: https://www.econbiz.de/10014393346

Trialogue on Facebook pages of grocery stores : customer engagement or customer enragement?

Peeroo, Swaleha; Samy, Martin; Jones, Brian - In: Journal of marketing communications 25 (2019) 8, pp. 861-883

Persistent link: https://www.econbiz.de/10012203378

Using projective techniques to tap into consumers' feelings, perceptions and attitudes ... getting an honest opinion

Doherty, Susan; Nelson, Roy - In: International journal of consumer studies 34 (2010) 4, pp. 400-404

Persistent link: https://www.econbiz.de/10003997155

Retaining customers with shopping convenience

Benoit, Sabine; Faßnacht, Martin; Ettinger, Andreas - In: Journal of relationship marketing : innovations & … 8 (2009) 4, pp. 313-329

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Store image attributes and customer satisfaction across different customer profiles within the supermarket sector in Greece

Theodoridis, Prokopis K.; Chatzipanagiotou, Kalliopi C. - In: European journal of marketing : EJM 43 (2009) 5/6, pp. 708-734

Persistent link: https://www.econbiz.de/10009525835

The influence of value on loyalty in the supermarket industry

Terblanche, Nic S. - In: Acta oeconomica : periodical of the Hungarian Academy … 63 (2013) 2, pp. 185-200

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Satisfaction trust and loyalty of repeat online consumer within the Japanese online supermarket trade

Moriuchi, Emi; Takahashi, Ikuo - In: Australasian marketing journal 24 (2016) 2, pp. 146-156

Persistent link: https://www.econbiz.de/10011527547

A comparison of customer perceived service quality in discount versus traditional grocery stores : an examination of service quality measurement scales in a Swedish context

Anselmsson, Johan; Johansson, Ulf - In: International journal of quality and service sciences 6 (2014) 4, pp. 369-386

Persistent link: https://www.econbiz.de/10010469088

The relationship between service quality and customer loyalty in specialty supermarkets : empirical evidence in Vietnam

Hang, Nguyen Thu; Nguyen Hue Minh; Anh Chi Phan; … - In: International journal of business and economics … 3 (2014) 5, pp. 178-186

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