Narrow search
Showing 1 - 10 of 154
Cover Image
Effects of capacity-driven service experiences on customer usage levels : why revenue management systems are due for change ; Report No. 06-103
Wangenheim, Florian von; Bayón, Tomás - In: MSI reports : working paper series (2006) 1, pp. 69-87
Persistent link: https://www.econbiz.de/10003340375
Cover Image
Verhaltenseffekte bei Überbuchung von Servicekapazitäten
Wangenheim, Florian von; Bayón, Tomás - In: Revenue Management aus der Kundenperspektive : …, (pp. 105-128). 2014
Persistent link: https://www.econbiz.de/10010256807
Cover Image
Der Einfluss von persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Weiterempfehlungsverhalten : Design und Ergebnisse einer empirischen Studie im deutschen Stro...
Wangenheim, Florian von; Bayón, Tomás; Weber, Lars - In: Marketing : ZFP ; journal of research and management 24 (2002) 3, pp. 181-194
Persistent link: https://www.econbiz.de/10001696517
Cover Image
Direct and moderated effects of customer satisfaction on two dimensions of loyalty in a business-to-business context
Wangenheim, Florian von (contributor);  … - 2001
Persistent link: https://www.econbiz.de/10001709424
Cover Image
Der Einfluß von persönlicher Kommunikation auf Kundenzufriedenheit, -bindung und Involvement : Design und Ergebnisse einer empirischen Studie im privaten Strommarkt
Wangenheim, Florian von (contributor);  … - 2001
Persistent link: https://www.econbiz.de/10001709489
Cover Image
A panel-analytic view on core service buying in customer relationships : an example from the Airline industry
Bayón, Tomás (contributor);  … - 2003
Persistent link: https://www.econbiz.de/10001974562
Cover Image
Direct and moderated effects of customer satisfaction on two dimensions of loyalty in a business-to-business context
Wangenheim, Florian von - 2001
Persistent link: https://www.econbiz.de/10013441018
Cover Image
Satisfaction, loyalty and word-of-mouth within a firm's customer base : differences between stayers, switchers and referral switchers
Wangenheim, Florian von - 2001
Persistent link: https://www.econbiz.de/10013441020
Cover Image
The effect of word of mouth on services switching decisions : perceived influence and actual choice
Wangenheim, Florian von - 2002
Persistent link: https://www.econbiz.de/10013441071