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11
Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
Saved in:
12
Causes and preconditions for organisational commitment in knowledge work : a comparison of two expert organisations
Saari, Tiina
;
Pyöriä, Pasi
- In:
International journal of work innovation : IJWI
1
(
2015
)
3
,
pp. 271-286
Persistent link: https://www.econbiz.de/10011546199
Saved in:
13
Death of a salesman: birth of a knowledge broker
Bendixen, Michael
;
Yurova, Y.
;
Abratt, Russell
;
Rawdan, M.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 1-14
Persistent link: https://www.econbiz.de/10011471062
Saved in:
14
Can the call centre contribute to innovation? : a multiple case study in service companies
Marx, Roberto
;
Vasconcellos, Luis Henrique Rigato
; …
- In:
International journal of business excellence
8
(
2015
)
3
,
pp. 251-267
Persistent link: https://www.econbiz.de/10011538529
Saved in:
15
The location behavior of call center firms in Turkey : 51th Congress of the European Regional Science Association "New Challenges for European Regions and Urban Areas in a Globalis...
Seçkin, Ebru
-
2011
Advances in information and communication technologies bring along changes in working and employment conditions. Automationed work is moved to distant areas and businesses get elaborate, far from the center and network-based. Another change similar to the disintegration of production process is...
Persistent link: https://www.econbiz.de/10011541606
Saved in:
16
The importance of organisational justice on schedule satisfaction : a study of Latin American call centre employees
Sims, Randi L.
;
Yurova, Yuliya
;
Zeidler, Peter
- In:
International journal of human resources development …
21
(
2021
)
1
,
pp. 54-74
Persistent link: https://www.econbiz.de/10012514338
Saved in:
17
Client or employer identification matters? : differential outcomes of dual identification in Indian call centres
Das, Diya
;
Mohan, Ramesh
- In:
International journal of business innovation and …
27
(
2022
)
3
,
pp. 383-394
Persistent link: https://www.econbiz.de/10013252933
Saved in:
18
Globalizing politeness? : towards a globalization-sensitive framework of mediated service encounters
Hultgren, Kristina
- In:
Technology mediated service encounters
,
(pp. 97-119)
.
2019
Persistent link: https://www.econbiz.de/10012057344
Saved in:
19
The impact of CRM components system on customer retention in the telecom industry : a case of Y-Telecom in Yemen
Alhakimi, Wail
;
Ghaleb, Abdulsalam
- In:
Middle East journal of management : MEJM
6
(
2019
)
4
,
pp. 378-409
Persistent link: https://www.econbiz.de/10012111773
Saved in:
20
Information systems, services, and centers
Weisman, Herman M.
-
1972
Persistent link: https://www.econbiz.de/10000597802
Saved in:
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