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The impact of customer knowledge capability and relational capability on new service development performance : the case of health service
Weng, Rhay-hung; Huang, Ching-yuan - In: Journal of management & organization : journal of … 18 (2012) 5, pp. 608-624
Persistent link: https://www.econbiz.de/10009674871
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10000974642
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10012699714
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Developing brand loyalty in services : a hierarchy of effects model
Tsiotsou, Rodoula H. - In: Delivering value in turbulent times : AMA Summer …, (pp. 391-398). 2012
Persistent link: https://www.econbiz.de/10010191482
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The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Suh, Munshik; Greene, Henry; Rho, Taeseok; Qi, Qin - In: Services marketing quarterly 34 (2013) 3, pp. 191-204
Persistent link: https://www.econbiz.de/10009778530
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The proliferation of elective services in U.S. urban hospitals
Trinh, Hanh Q.; Begun, James W. - In: Health care management review : HCM review 42 (2017) 2, pp. 184-190
Persistent link: https://www.econbiz.de/10011702684
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Bringing service standards to life
Kwan, Julie; Clark, Stephanie; Villachica, Steven W. - In: Cases on human performance improvement technologies, (pp. 154-181). 2015
Persistent link: https://www.econbiz.de/10011610824
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Service-oriented leadership : scale development and validation
Popp, Marion Claudia Helma; Hadwich, Karsten - In: Die Unternehmung : Swiss journal of business research … 73 (2019) 3, pp. 213-228
Persistent link: https://www.econbiz.de/10012108128
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Special issue on critical issues in industrial and business-to-business services
O'Cass, Aron; Wetzels, Martin - In: Industrial marketing management : the international … 78 (2019), pp. 1-5
Persistent link: https://www.econbiz.de/10012026074
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Servant leadership as a driver of employee service performance : test of a trickle-down model and its boundary conditions
Wang, Zhen; Xu, Haoying; Liu, Yukun - In: Human relations 71 (2018) 9, pp. 1179-1203
Persistent link: https://www.econbiz.de/10011911800