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Servant leadership as a driver of employee service performance : test of a trickle-down model and its boundary conditions
Wang, Zhen; Xu, Haoying; Liu, Yukun - In: Human relations 71 (2018) 9, pp. 1179-1203
Persistent link: https://www.econbiz.de/10011911800
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Collective action and customer service in retail
Naidu, Suresh; Reich, Adam Dalton - In: ILR review : the journal of work and policy 71 (2018) 4, pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
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Explicating restaurant performance : the nature and foundations of sustainable service and organizational environment
Chou, Sheng-Fang; Horng, Jeou-Shyan; Liu, Chih-Hsing; … - In: International journal of hospitality management 72 (2018), pp. 56-66
Persistent link: https://www.econbiz.de/10011872695
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Service failure and problems : internal marketing solutions for facing the future
Paul, Justin; Sahadev, Sunil - In: Journal of retailing and consumer services 40 (2018), pp. 304-311
Persistent link: https://www.econbiz.de/10011801993
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Service quality and productivity in the U.S. airline industry : a service quality-adjusted DEA model
Choi, Kanghwa; Lee, Donhee; Olson, David L. - In: Service business 9 (2015) 1, pp. 137-160
Persistent link: https://www.econbiz.de/10011296083
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Applicant perceptions of initial job candidate screening with asynchronous job interviews : does personality matter?
Hiemstra, Annemarie M. F.; Oostrom, Janneke K.; Derous, Eva - In: Journal of personnel psychology 18 (2019) 3, pp. 138-147
Persistent link: https://www.econbiz.de/10012102005
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Approach to the personnel selection in a group decision-making environment based on the use of the MULTIMOORA and PIPRECIA-S methods
Stanujkić, Maja; Popović, Gabrijela; Karabašević, Darjan - In: Bizinfo (Blace) : časopis iz oblasti ekonomije … 15 (2024) 1, pp. 19-26
Persistent link: https://www.econbiz.de/10014635230
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Test of a multidimensional model linking applicant work experience and recruiters' inferences about applicant competencies
Huang, Yin-mei; Chen, Chien-cheng; Lai, Shin-yu - In: The international journal of human resource management 24 (2013) 19, pp. 3613-3629
Persistent link: https://www.econbiz.de/10010198677
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What if the preferred applicant rejects a job offer? : a look at smaller applicant pools
Scullen, Steven - In: Journal of business and psychology 28 (2013) 3, pp. 331-344
Persistent link: https://www.econbiz.de/10009791096
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A data-driven approach to high-volume recruitment : application to student admission
Du, Lilun; Li, Qing - In: Manufacturing & service operations management : M & SOM 22 (2020) 5, pp. 942-957
Persistent link: https://www.econbiz.de/10012296778