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The changing role of employees in service theory and practice : an interdisciplinary view

Bowen, David E. - In: Human resource management review 26 (2016) 1, pp. 4-13

Persistent link: https://www.econbiz.de/10011429245

Lessons for all when service scholarship and management practice come together

Bowen, David E. - In: Organizational dynamics : a quarterly review of … 49 (2020) 3, pp. 1-10

Persistent link: https://www.econbiz.de/10012290777

A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom

Bowen, David E. - In: Journal of service management 34 (2023) 1, pp. 1-9

Persistent link: https://www.econbiz.de/10013537612

An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes

Bowen, David E. - In: Journal of service management 35 (2024) 1, pp. 1-21

Persistent link: https://www.econbiz.de/10014456568

Elevating the human experience (HX) through service research collaborations : introducing ServCollab

Fisk, Raymond P.; Alkire (née Nasr), Linda; Anderson, … - In: Journal of Service Management 31 (2020) 4, pp. 615-635

Purpose: Elevating the human experience (HX) through research collaborations is the purpose of this article. ServCollab facilitates and supports service research collaborations that seek to reduce human suffering and improve human well-being. Design/methodology/approach: To catalyze this...

Persistent link: https://www.econbiz.de/10012278738