//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The empowerment of service wor...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
7
Service industry
7
Human Resource Management
6
Personalmanagement
6
Customer service
5
Dienstleistung
5
Kundenservice
5
Services
5
Beziehungsmarketing
4
Dienstleistungsqualität
4
Relationship marketing
4
Service management
4
Service quality
4
Cross-cultural management
3
Customer satisfaction
3
Dienstleistungsmanagement
3
Employees
3
Forschung
3
Human resource management
3
Interdisciplinary research
3
Interkulturelles Management
3
Kundenzufriedenheit
3
Management
3
Research
3
service climate
3
Anforderungsprofil
2
Arbeitskräfte
2
Auslandsaufenthalt
2
Base of the pyramid
2
Bibliometrics
2
Bibliometrie
2
Community action research
2
Consumer behaviour
2
Dienstleistungsbetrieb
2
Emotional labour
2
Erfolgsfaktor
2
Expatriate assignment
2
Firm performance
2
Führungskräfte
2
Konsumentenverhalten
2
more ...
less ...
Online availability
All
Undetermined
20
Type of publication
All
Article
55
Book / Working Paper
5
Type of publication (narrower categories)
All
Article in journal
21
Aufsatz in Zeitschrift
21
Aufsatz im Buch
4
Book section
4
Aufsatzsammlung
1
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Nachruf
1
Reprint
1
Sammelwerk
1
conceptual-paper
1
viewpoint
1
more ...
less ...
Language
All
English
35
Undetermined
23
German
2
Author
All
Bowen, David E.
59
Schneider, Benjamin
10
Chase, Richard B.
5
Fisk, Raymond P.
4
Anderson, Laurel
3
Gilliland, Stephen W.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Ostroff, Cheri
3
Patrício, Lia
3
Youngdahl, William E.
3
Cook, Lori S.
2
Cropanzano, Russell
2
Cummings, Thomas G.
2
Dasu, Sriram
2
Ford, Robert C.
2
Groth, Markus
2
Holtom, Brooks C.
2
Javidan, Mansour
2
Kellogg, Deborah L.
2
Lawler, Edward E.
2
Nie, Winter
2
Ostrom, Amy
2
Ostrom, Amy L.
2
Parasuraman, A.
2
Reynoso, Javier
2
Sebastiani, Roberta
2
Siehl, Caren
2
Stewart, Doug M.
2
Subramony, Mahesh
2
Tansik, David A.
2
Voss, Christopher A.
2
Waldman, David A.
2
Walker, David
2
Wirtz, Jochen
2
Yagil, Dana
2
Alkire (née Nasr), Linda
1
Anders Gustafsson and Professor Roderick J. Brodie, Professor
1
Andreassen, Tor W.
1
Arias, Maria E.
1
more ...
less ...
Published in...
All
Human resource management
5
Journal of service management
5
Organizational dynamics : a quarterly review of organizational behavior for professional managers
4
The Academy of Management review : AMR
4
Journal of Service Management
3
Journal of service research : JSR
3
Academy of Management learning & education : AMLE
2
International journal of service industry management : IJSIM
2
Journal of business research : JBR
2
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
2
The Executive : an Academy of Management Publication
2
Academy of Management journal : AMJ
1
Academy of Management perspectives : AMP
1
Business Horizons
1
HRM defined and in organizational context
1
Handbook of organizational culture and climate
1
Handbook of service science ; [Vol. 1]
1
Handbuch Relationship Marketing : Konzeption und erfolgreiche Umsetzung
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Human resource management review
1
Journal of Business Research
1
Journal of retailing and consumer services
1
Journal of service research
1
MIT sloan management review
1
Operations management : a strategic approach
1
Operations research, Management science : OR MS ; the international literature digest
1
Readings in organizational behavior
1
Research and the development of pedagogical materials
1
Research and the development of pedagogical materials : working papers
1
Service Science
1
Sloan management review
1
The Jossey-Bass management series
1
The Routledge companion to strategic human resource management
1
The journal of applied behavioral science
1
more ...
less ...
Source
All
ECONIS (ZBW)
32
OLC EcoSci
20
RePEc
3
Other ZBW resources
3
USB Cologne (EcoSocSci)
2
Showing
11
-
20
of
60
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
11
Winning the service game : revisiting the rules by which people co-create value
Schneider, Benjamin
;
Bowen, David E.
-
2010
Persistent link: https://www.econbiz.de/10003968682
Saved in:
12
Understanding HRM - firm performance linkages : the role of the strength" of the HRM system
Bowen, David E.
;
Ostroff, Cheri
-
2007
Persistent link: https://www.econbiz.de/10003590109
Saved in:
13
Moving from production to service in human resources management
Bowen, David E.
;
Greiner, Larry E.
- In:
Organizational dynamics : a quarterly review of …
15
(
1986
)
1
,
pp. 35-53
Persistent link: https://www.econbiz.de/10003499261
Saved in:
14
Making it overseas
Javidan, Mansour
;
Teagarden, Mary Boyden
;
Bowen, David E.
- In:
Harvard business review : HBR
88
(
2010
)
4
,
pp. 109-113
Persistent link: https://www.econbiz.de/10003947436
Saved in:
15
Der globale Manager
Javidan, Mansour
;
Teagarden, Mary
;
Bowen, David E.
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
6
,
pp. 24-33
Persistent link: https://www.econbiz.de/10003966105
Saved in:
16
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
17
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
18
Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.
;
Anderson, Laurel
;
Bowen, David E.
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
Saved in:
19
Reflections on the 2014 Decade Award : is there strength in the construct of HR system strength?
Ostroff, Cheri
;
Bowen, David E.
- In:
The Academy of Management review : AMR
41
(
2016
)
2
,
pp. 196-214
Persistent link: https://www.econbiz.de/10011483295
Saved in:
20
The climate for service : evolution of a construct
Schneider, Benjamin
;
Bowen, David E.
;
Ehrhart, Mark G.
- In:
Handbook of organizational culture and climate
,
(pp. 21-36)
.
2000
Persistent link: https://www.econbiz.de/10003159793
Saved in:
First
Prev
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->