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The empowerment of service wor...
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Dienstleistungssektor
7
Service industry
7
Human Resource Management
6
Personalmanagement
6
Customer service
5
Dienstleistung
5
Kundenservice
5
Services
5
Beziehungsmarketing
4
Dienstleistungsqualität
4
Relationship marketing
4
Service management
4
Service quality
4
Cross-cultural management
3
Customer satisfaction
3
Dienstleistungsmanagement
3
Employees
3
Forschung
3
Human resource management
3
Interdisciplinary research
3
Interkulturelles Management
3
Kundenzufriedenheit
3
Management
3
Research
3
service climate
3
Anforderungsprofil
2
Arbeitskräfte
2
Auslandsaufenthalt
2
Base of the pyramid
2
Bibliometrics
2
Bibliometrie
2
Community action research
2
Consumer behaviour
2
Dienstleistungsbetrieb
2
Emotional labour
2
Erfolgsfaktor
2
Expatriate assignment
2
Firm performance
2
Führungskräfte
2
Konsumentenverhalten
2
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Undetermined
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Article
55
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5
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4
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English
35
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23
German
2
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Bowen, David E.
59
Schneider, Benjamin
10
Chase, Richard B.
5
Fisk, Raymond P.
4
Anderson, Laurel
3
Gilliland, Stephen W.
3
Gruber, Thorsten
3
Grönroos, Christian
3
Ostroff, Cheri
3
Patrício, Lia
3
Youngdahl, William E.
3
Cook, Lori S.
2
Cropanzano, Russell
2
Cummings, Thomas G.
2
Dasu, Sriram
2
Ford, Robert C.
2
Groth, Markus
2
Holtom, Brooks C.
2
Javidan, Mansour
2
Kellogg, Deborah L.
2
Lawler, Edward E.
2
Nie, Winter
2
Ostrom, Amy
2
Ostrom, Amy L.
2
Parasuraman, A.
2
Reynoso, Javier
2
Sebastiani, Roberta
2
Siehl, Caren
2
Stewart, Doug M.
2
Subramony, Mahesh
2
Tansik, David A.
2
Voss, Christopher A.
2
Waldman, David A.
2
Walker, David
2
Wirtz, Jochen
2
Yagil, Dana
2
Alkire (née Nasr), Linda
1
Anders Gustafsson and Professor Roderick J. Brodie, Professor
1
Andreassen, Tor W.
1
Arias, Maria E.
1
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Human resource management
5
Journal of service management
5
Organizational dynamics : a quarterly review of organizational behavior for professional managers
4
The Academy of Management review : AMR
4
Journal of Service Management
3
Journal of service research : JSR
3
Academy of Management learning & education : AMLE
2
International journal of service industry management : IJSIM
2
Journal of business research : JBR
2
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
2
The Executive : an Academy of Management Publication
2
Academy of Management journal : AMJ
1
Academy of Management perspectives : AMP
1
Business Horizons
1
HRM defined and in organizational context
1
Handbook of organizational culture and climate
1
Handbook of service science ; [Vol. 1]
1
Handbuch Relationship Marketing : Konzeption und erfolgreiche Umsetzung
1
Harvard business review : HBR
1
Harvard-Business-Manager : das Wissen der Besten
1
Human resource management review
1
Journal of Business Research
1
Journal of retailing and consumer services
1
Journal of service research
1
MIT sloan management review
1
Operations management : a strategic approach
1
Operations research, Management science : OR MS ; the international literature digest
1
Readings in organizational behavior
1
Research and the development of pedagogical materials
1
Research and the development of pedagogical materials : working papers
1
Service Science
1
Sloan management review
1
The Jossey-Bass management series
1
The Routledge companion to strategic human resource management
1
The journal of applied behavioral science
1
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ECONIS (ZBW)
32
OLC EcoSci
20
RePEc
3
Other ZBW resources
3
USB Cologne (EcoSocSci)
2
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11
Winning the service game : revisiting the rules by which people co-create value
Schneider, Benjamin
;
Bowen, David E.
-
2010
Persistent link: https://www.econbiz.de/10003968682
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12
Understanding HRM - firm performance linkages : the role of the strength" of the HRM system
Bowen, David E.
;
Ostroff, Cheri
-
2007
Persistent link: https://www.econbiz.de/10003590109
Saved in:
13
Moving from production to service in human resources management
Bowen, David E.
;
Greiner, Larry E.
- In:
Organizational dynamics : a quarterly review of …
15
(
1986
)
1
,
pp. 35-53
Persistent link: https://www.econbiz.de/10003499261
Saved in:
14
Making it overseas
Javidan, Mansour
;
Teagarden, Mary Boyden
;
Bowen, David E.
- In:
Harvard business review : HBR
88
(
2010
)
4
,
pp. 109-113
Persistent link: https://www.econbiz.de/10003947436
Saved in:
15
Der globale Manager
Javidan, Mansour
;
Teagarden, Mary
;
Bowen, David E.
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
6
,
pp. 24-33
Persistent link: https://www.econbiz.de/10003966105
Saved in:
16
Service research priorities in a rapidly changing context
Ostrom, Amy L.
;
Parasuraman, A.
;
Bowen, David E.
; …
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Saved in:
17
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
18
Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.
;
Anderson, Laurel
;
Bowen, David E.
; …
- In:
Journal of service management
27
(
2016
)
1
,
pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
Saved in:
19
Reflections on the 2014 Decade Award : is there strength in the construct of HR system strength?
Ostroff, Cheri
;
Bowen, David E.
- In:
The Academy of Management review : AMR
41
(
2016
)
2
,
pp. 196-214
Persistent link: https://www.econbiz.de/10011483295
Saved in:
20
The climate for service : evolution of a construct
Schneider, Benjamin
;
Bowen, David E.
;
Ehrhart, Mark G.
- In:
Handbook of organizational culture and climate
,
(pp. 21-36)
.
2000
Persistent link: https://www.econbiz.de/10003159793
Saved in:
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