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Interlinking service delivery innovation and service quality : a conceptual framework

Arshad, Arif Mohammad; Su, Qin - In: The journal of applied business research 31 (2015) 5, pp. 1807-1821

Persistent link: https://www.econbiz.de/10011412453

A Six Sigma approach to measure service quality in key dependencies of a government ministry

Fontalvo-Herrera, Tomás; Delahoz-Dominguez, Enrique; … - In: International journal of technology, policy and … 21 (2021) 4, pp. 317-332

Persistent link: https://www.econbiz.de/10012800979

Improving service quality, accountability and transparency of local government : the intervening role of information technology governance

Sofyani, Hafiez; Riyadh, Hosam Alden; Fahlevi, Heru - In: Cogent business & management 7 (2020) 1, pp. 1-20

This study aims to examine the perception of government employees about the association of the culture of compliance in information technology (IT) on the service quality, accountability, and transparency through effective IT governance (ITG) as an intervening variable. This study was carried...

Persistent link: https://www.econbiz.de/10012625031

Role of citizens' knowledge about e-governance initiatives in framing citizens' satisfaction

Naik, Shubhanshu; Tapas, Poornima; Srivastava, Mallika - In: International journal of public sector performance … 8 (2021) 1/2, pp. 84-102

Persistent link: https://www.econbiz.de/10012696734

Evaluating consumer perceptions of government services quality

Nasif, Nese; Sheng, Xiaojing; Chilsen, Joel - In: Services marketing quarterly 41 (2020) 2, pp. 145-162

Persistent link: https://www.econbiz.de/10012256935

Marketing of public services : the impact of Service quality, reputation and consumer engagement on customer perceived value, satisfaction and loyalty

Ayyagari, Madhavi; Parahoo, Sanjai; Harvey, Heather Lea - In: Economic analysis : EA 51 (2018) 1/2, pp. 60-78

Persistent link: https://www.econbiz.de/10012061744

The effect of service delivery in public ‘community service centres’ : a case of an emerging economy

Ngobese, Ndabazinhle; Mason, Roger B.; Maharaj, Mandusha - In: Risk governance & control : financial markets & institutions 7 (2017) 3, pp. 44-54

Persistent link: https://www.econbiz.de/10012025651

Service quality improvement at public utilities : a case

Prashar, Anupama - In: International journal of services and operations management 22 (2015) 3, pp. 257-286

Persistent link: https://www.econbiz.de/10011522586

E-government services quality and citizens' satisfaction : a multi-criteria satisfaction analysis of TAXISnet information system in Greece

Skordoulis, Michalis; Alasonas, Panteleimon; … - In: International journal of productivity and quality … 22 (2017) 1, pp. 82-100

Persistent link: https://www.econbiz.de/10011855873

Citizen centric assessment framework for e-governance services quality

Singh, Vinay; Singh, Garima - In: International journal of business information systems : … 27 (2018) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10011849238