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86
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77
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76
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71
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66
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63
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63
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63
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63
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61
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57
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55
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53
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53
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52
Straume, Odd Rune
52
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51
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51
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Tang, Chor Foon
50
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47
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47
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46
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46
Prybutok, Victor R.
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Mohamed Ariff
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Tourism management : research, policies, practice
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NBER working paper series
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Journal of Services Marketing
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Journal of strategic marketing
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Malaysian journal of economic studies
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NBER Working Paper
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Journal of retailing
194
Technological forecasting & social change : an international journal
192
European Journal of Marketing
191
Services marketing quarterly
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Asia Pacific journal of marketing and logistics
180
Auditing : a journal of practice & theory
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175
Journal of service research : JSR
173
Jahrbuch der Absatz- und Verbrauchsforschung
172
Management science : journal of the Institute for Operations Research and the Management Sciences
172
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171
International journal of business information systems : IJBIS
167
Gabler Edition Wissenschaft
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Overseas business reports : OBR
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1
Perceived justice in service recovery and switching intention : evidence from Malaysian mobile telecommunication industry
Nikbin, Davoud
;
Ishak Ismail
;
Marimuthu, Malliga
; …
- In:
Management research review
35
(
2012
)
3/4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10009534148
Saved in:
2
The determinants of customer loyalty in Malaysian mobile telecommunication services : a structural analysis
Leong, Lai-ying
;
Hew, Teck-soon
;
Ooi, Keng-boon
;
Lin, …
- In:
International journal of services, economics and management
4
(
2012
)
3
,
pp. 209-235
Persistent link: https://www.econbiz.de/10009675235
Saved in:
3
An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos
;
Tsoukatos, Evangelos
- In:
Journal of transnational management : the official …
22
(
2017
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10011774231
Saved in:
4
Exploring reelationship marketing dimensions and their effect on customer loyalty : a study of Indian mobile telecom market
Gupta, Ashish
;
Sahu, G. P.
- In:
International journal of business innovation and research
9
(
2015
)
4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10011545293
Saved in:
5
User experience-driven wireless services development
Park, Jee Y.
;
Mandyam, Giridhar D.
- In:
Product research : the art and science behind …
,
(pp. 41-65)
.
2009
Persistent link: https://www.econbiz.de/10003977214
Saved in:
6
Marketing research on mobile apps : past, present and future
Stocchi, Lara
;
Pourazad, Naser
;
Michaelidou, Nina
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
2
,
pp. 195-225
Persistent link: https://www.econbiz.de/10012819751
Saved in:
7
What drives consumers to shop on mobile devices? : insights from a meta-analysis
Luceri, Beatrice
;
Bijmolt, Tammo H. A.
;
Bellini, Silvia
; …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 178-196
Persistent link: https://www.econbiz.de/10013207547
Saved in:
8
Mobile ethnography : a customer experience research method for innovation
Bosio, Birgit
;
Rainer, Katharina
;
Stickdorn, Marc
- In:
Handbook of research methods for marketing management
,
(pp. 242-259)
.
2021
Persistent link: https://www.econbiz.de/10013171807
Saved in:
9
A study on customer satisfaction towards digitalization of mobile telecommunication service in Delhi
Jain, Esha
;
Madan, Manish
- In:
Business analyst : a refereed journal of Shri Ram …
36
(
2015
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10011533034
Saved in:
10
Decoding tourist satisfaction and loyalty at hotels : a confirmatory factor analytic approach
Adil, Mohd
;
Nasir, Mohd
;
Kumar, Mukesh
- In:
International journal of productivity and quality …
34
(
2021
)
4
,
pp. 561-580
Persistent link: https://www.econbiz.de/10013093171
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