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Service-profit chain : literature review and recommendations for future research within the restaurant industry
Lambert, Abbie; Clinton, Suzanne; Tyner, Lee - In: International journal of human resources development … 21 (2021) 1, pp. 35-53
Persistent link: https://www.econbiz.de/10012514337
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An investigation of key success factors for restaurant operations in Saudi Arabia
Gadelrab, Reda; Ekiz, Erdogan - In: Journal of Tourism, Heritage & Services Marketing : JTHSM 5 (2019) 2, pp. 27-35
Persistent link: https://www.econbiz.de/10012159021
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The impact of the COVID-19 pandemic on restaurant resilience : lessons, generalizations, and ideas for future research
Karniouchina, Kate; Sarangee, Kumar; Theokary, Carol; … - In: Service science 14 (2022) 2, pp. 121-138
Persistent link: https://www.econbiz.de/10013352805
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Are reservations recommended? /Alexei Alexandrov and Martin Lariviere
Alexandrov, Alexei (contributor);  … - 2007 - Rev. July 31, 2007
Persistent link: https://www.econbiz.de/10003752950
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Licensed retail management
Lashley, Conrad - In: The Sage handbook of hospitality management, (pp. 460-483). 2008
Persistent link: https://www.econbiz.de/10003756784
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Der Gastronomiebereich
Fuchs, Wolfgang - In: Management in der Hotellerie und Gastronomie : …, (pp. 129-156). 2008
Persistent link: https://www.econbiz.de/10003646293
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The development of franchise operations in emerging markets : the case of a Poland-based restaurant operator
Klonowski, Darek; Power, Jacqueline L.; Linton, Daniel - In: Cornell hospitality quarterly : CQ 49 (2008) 4, pp. 436-449
Persistent link: https://www.econbiz.de/10003774201
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Recovery strategies for service failures: the case of restaurants
Silber, Ilan; Israeli, Aviad; Bustin, Adi; Zvi, Ofir Ben - In: Journal of hospitality marketing & management 18 (2009) 7, pp. 730-740
Persistent link: https://www.econbiz.de/10003893337
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Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation
Noone, Breffni M.; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 2, pp. 247-268
Persistent link: https://www.econbiz.de/10003978775
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Verpflegungskonzeption als strategischer Ausgangspunkt
Seidl, Marcus; Fladung, Ulrich - In: Modernes Verpflegungsmanagement : best practices für …, (pp. 27-34). 2007
Persistent link: https://www.econbiz.de/10003591096