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An investigation of Korean consumers service quality perception of imported retail services : implications of consumer ethnocentrism
Oh, Eunji; Lee, Jiwon; Shin, M. Minsuk - In: Global business and finance review 25 (2020) 1, pp. 33-47
Persistent link: https://www.econbiz.de/10012208250
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Third-party effects in servicescape environments : insights from urban consumers in apartheid and post-apartheid South Africa
Ruth, Julie A. - In: Brick & mortar shopping in the 21st century, (pp. 197-218). 2008
Persistent link: https://www.econbiz.de/10003618216
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How second-generation consumers choose where to shop : a cross-cultural semiotic analysis
Silhouette-Dercourt, Virginie; Lassus, Christel de; … - In: Journal of retailing and consumer services 21 (2014) 6, pp. 1059-1067
Persistent link: https://www.econbiz.de/10010437655
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Acculturation and apparel store loyalty among immigrants in Western countries
Ashaduzzaman, Md; Jebarajakirthy, Charles; Das, Manish; … - In: Journal of marketing management : JMM ; journal of the … 37 (2021) 5/6, pp. 488-519
Persistent link: https://www.econbiz.de/10012515281
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The effects of acculturation on Hispanic Americans' perceptions of shoplifting
Becerra, Enrique P.; Brynildsen, Gina; Korgaonkar, Pradeep - In: Journal of retailing and consumer services 68 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013366280
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Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda; Sousa, Bruno - In: The international review of retail, distribution and … 32 (2022) 1, pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
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I need the hook-up : the impact of shared race and ethnic identity on the expectations of service quality
Ferguson, Nakeisha S.; Sanders Jones, Janine L.; … - In: Journal of marketing management : JMM ; journal of the … 36 (2020) 13/14, pp. 1285-1307
Persistent link: https://www.econbiz.de/10012395547
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A double whammy effect of ethnicity and gender on consumer responses to management level service failures
Wu, Luorong; Han, Rachel; Mattila, Anna S. - In: Journal of service management 27 (2016) 3, pp. 339-359
Persistent link: https://www.econbiz.de/10011583559
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Customer ethnic bias in service encounters
Linzmajer, Marc; Brach, Simon; Walsh, Gianfranco; … - In: Journal of service research 23 (2020) 2, pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
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The effect of experience quality on customer loyalty mediated by emotion : a study on ethnic restaurant consumers in Malang City
Chintia; Hussein, Ananda Sabil; Suryadi, Nanang - 2022
Persistent link: https://www.econbiz.de/10013445159