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The effect of justice in the history of loyalty : a study in failure recovery in the retail context
Lopes, Evandro Luiz; Silva, Marcos Antonio da - In: Journal of retailing and consumer services 24 (2015), pp. 110-120
Persistent link: https://www.econbiz.de/10010528597
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The effect of culture and salespersons' retail service quality on impulse buying
Pornpitakpan, Chanthika; Han, Jie Hui - In: Australasian marketing journal 21 (2013) 2, pp. 85-93
Persistent link: https://www.econbiz.de/10009745869
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Impact of service quality on apparel Retail Customer Satisfaction-a study of select Metropolitan City Hyderabad
Nallamalli, Udaya Bhaskar; Shekhar, B.Raja - In: Journal of management research 3 (2011) 2, pp. 1-13
Persistent link: https://www.econbiz.de/10009726025
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Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.; Tam, Joyce F. Y.; Cheung, Millissa F. Y. - In: Service business 7 (2013) 1, pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
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Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.; Sharma, Piyush; Chen, Ivy S. N. - In: The journal of services marketing 27 (2013) 1, pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
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The value of knowing what customers really want : the impact of salesperson ability to read non-verbal cues of affect on service quality
Puccinelli, Nancy M.; Andrzejewski, Susan A.; Markos, Ereni - In: Journal of marketing management : MM 29 (2013) 3/4, pp. 356-373
Persistent link: https://www.econbiz.de/10009761873
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Consumers' evaluation of the quality of service in department stores : evidence from a case study of Hyperstar and Shahrvand in Iran
Karami, Masoud; Olfati, Omid; Aliabadi, Mehdi; … - In: Middle East journal of management : MEJM 1 (2013) 2, pp. 101-117
Persistent link: https://www.econbiz.de/10010359130
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Comparing the effect of store remodeling on new and existing customers
Dagger, Tracey S.; Danaher, Peter J. - In: Journal of marketing 78 (2014) 3, pp. 62-80
Persistent link: https://www.econbiz.de/10010360426
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Service quality, satisfaction and behavioral intentions aspects across different states in retailing
Malik, Ajmer S. - In: Business and Economic Research : BER 4 (2014) 2, pp. 21-29
Persistent link: https://www.econbiz.de/10010380135
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Linking customer loyalty to customer satisfaction and store image : a structural model for retail stores
Thomas, Sam - In: Decision 40 (2013) 1/2, pp. 15-25
Persistent link: https://www.econbiz.de/10010381143