Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Relationship disconnect in ret...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
26,267
Beziehungsmarketing
25,593
Consumer behaviour
9,146
Konsumentenverhalten
9,111
Customer satisfaction
5,553
Kundenzufriedenheit
5,509
Service quality
4,064
Dienstleistungsqualität
4,052
Deutschland
2,955
Germany
2,862
Brand management
2,608
Markenführung
2,605
Theorie
2,497
Theory
2,490
Privatkundengeschäft
2,246
Lieferantenmanagement
2,182
Supplier relationship management
2,181
Social Web
2,069
Social web
2,068
Marketingmanagement
1,960
Marketing management
1,946
Brand image
1,905
Markenimage
1,901
Personal banking
1,886
Electronic Commerce
1,728
E-commerce
1,665
Online-Marketing
1,610
Internet marketing
1,593
Kundenwert
1,505
Customer value
1,470
Kundenintegration
1,467
Customer integration
1,466
Bank
1,413
Vertrauen
1,408
Confidence
1,402
Einzelhandel
1,395
Retail trade
1,387
Brand
1,288
Markenartikel
1,275
Online-Handel
1,262
more ...
less ...
Online availability
All
Undetermined
9,775
Free
3,940
Type of publication
All
Article
20,885
Book / Working Paper
8,345
Journal
57
Other
10
Type of publication (narrower categories)
All
Article in journal
15,985
Aufsatz in Zeitschrift
15,985
Aufsatz im Buch
3,766
Book section
3,766
Hochschulschrift
1,821
Thesis
1,498
Graue Literatur
1,362
Non-commercial literature
1,362
Working Paper
865
Arbeitspapier
823
Collection of articles of several authors
667
Sammelwerk
667
Case study
482
Fallstudie
482
research-article
465
Aufsatzsammlung
440
Bibliografie enthalten
281
Bibliography included
281
Ratgeber
235
Guidebook
218
Lehrbuch
162
Conference paper
146
Konferenzbeitrag
146
Textbook
144
Konferenzschrift
138
Handbook
120
Handbuch
120
review-article
111
Dissertation u.a. Prüfungsschriften
108
Conference proceedings
97
conceptual-paper
83
Collection of articles written by one author
69
Sammlung
69
case-report
53
Reprint
48
review
44
Glossar enthalten
27
Glossary included
27
Interview
26
Article
25
more ...
less ...
Language
All
English
22,635
German
6,343
Undetermined
238
French
40
Polish
32
Italian
22
Russian
15
Spanish
15
Romanian
11
Hungarian
8
Lithuanian
7
Swedish
7
Czech
6
Dutch
3
Portuguese
3
Danish
2
Multiple languages
1
Norwegian
1
Serbian
1
more ...
less ...
Author
All
Bruhn, Manfred
119
Homburg, Christian
107
Kumar, V.
79
Huber, Frank
58
Verhoef, Peter C.
55
Han, Heesup
54
Hollebeek, Linda D.
51
Herrmann, Andreas
49
Bauer, Hans H.
48
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
41
Mattila, Anna S.
39
Gil Saura, Irene
38
Grönroos, Christian
37
Svensson, Göran
37
Stock-Homburg, Ruth
35
Thaichon, Park
35
Wiedmann, Klaus-Peter
34
Hippner, Hajo
33
Smith, Alan D.
33
Neslin, Scott A.
32
Van den Poel, Dirk
32
Wilde, Klaus D.
32
Mittal, Vikas
31
Prentice, Catherine
31
Eggert, Andreas
30
Georgi, Dominik
30
Reichwald, Ralf
30
Sheth, Jagdish N.
30
Evanschitzky, Heiner
29
Grewal, Dhruv
29
Loureiro, Sandra Maria Correia
29
Reinartz, Werner J.
29
Töpfer, Armin
29
Matzler, Kurt
28
Walsh, Gianfranco
28
Aksoy, Lerzan
27
Karjaluoto, Heikki
27
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
66
National Bureau of Economic Research
18
IGI Global
17
Université Paris-Dauphine (Paris IX)
14
Fördergesellschaft Marketing an der Universität Augsburg
13
Books on Demand GmbH <Norderstedt>
12
American Marketing Association
10
Verlag Dr. Kovač
9
Harvard Graduate School of Business Administration
6
Haufe-Lexware GmbH & Co. KG
6
Universität St. Gallen
6
AMACOM
5
Edward Elgar Publishing
5
Information Resources Management Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Springer-Verlag GmbH
5
Universität Mannheim
5
Verlag Franz Vahlen
5
American Bankers Association
4
Eric Cuvillier <Firma>
4
Erich-Schmidt-Verlag
4
Fachhochschule Reutlingen / European School of Business
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
4
HAL
4
Institut für Betriebswirtschaftslehre <Lüneburg> / Abteilung für Bank- und Finanzwirtschaft
4
OECD
4
Shaker Verlag
4
Technische Universität Dresden
4
Universität Ulm
4
Universität Zürich / Institut für Schweizerisches Bankwesen
4
Wiley-VCH
4
Basler Bankenvereinigung
3
Erasmus Research Institute of Management
3
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
3
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
3
European Financial Management and Marketing Association
3
F.A.Z.-Institut für Management-, Markt- und Medieninformationen
3
Faculdade de Economia, Universidade Nova de Lisboa
3
Faculdade de Economia, Universidade do Porto
3
more ...
less ...
Published in...
All
Journal of business research : JBR
652
Journal of retailing and consumer services
591
Industrial marketing management : the international journal for industrial and high-tech firms
407
International journal of hospitality management
299
SpringerLink / Bücher
286
The journal of services marketing
226
The service industries journal
198
The journal of business & industrial marketing
195
Journal of strategic marketing
176
Journal of the Academy of Marketing Science
172
International journal of electronic customer relationship management : IJECRM
153
Die Bank
133
International Journal of Bank Marketing
127
Journal of marketing
127
International journal of contemporary hospitality management
120
Journal of service research : JSR
119
Journal of travel and tourism marketing
118
Journal of hospitality marketing & management
116
Gabler Edition Wissenschaft
114
The international journal of bank marketing : IJBM
114
Tourism management : research, policies, practice
112
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
108
Journal of retailing
108
Marketing intelligence & planning
108
The journal of brand management : an international journal
108
European Journal of Marketing
107
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
106
Journal of service management
106
Journal of Business & Industrial Marketing
105
Cogent business & management
104
Journal of financial services marketing : JFSM
102
Psychology & marketing
102
European journal of marketing : EJM
97
Services marketing quarterly
97
Europäische Hochschulschriften / 5
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
87
Journal of marketing management : MM
85
Service business
85
Journal of Services Marketing
78
more ...
less ...
Source
All
ECONIS (ZBW)
27,763
Other ZBW resources
784
USB Cologne (EcoSocSci)
335
RePEc
222
EconStor
86
BASE
62
OLC EcoSci
28
USB Cologne (business full texts)
17
more ...
less ...
Showing
1
-
10
of
29,297
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Younger customers' outlooks when selecting and changing a financial services provider : the case of Maltese students
Camilleri, Silvio John
;
Ellul, Denise
- In:
International journal of financial research
8
(
2017
)
2
,
pp. 51-63
Persistent link: https://www.econbiz.de/10011779436
Saved in:
2
Ein Meßkonzept für die Bankloyalität : Investitionen in Bank/Kunde-Beziehungen unter Risikoaspekten
Polan, Ralf
-
1995
Persistent link: https://www.econbiz.de/10000541974
Saved in:
3
Bedarfsorientiertes Filialbanking : empirische Identifikation erforderlicher Leistungsstrukturen mit Hilfe der Conjoint-Analyse
Benna, Ralf
-
1998
Persistent link: https://www.econbiz.de/10000667001
Saved in:
4
Privatkundengeschäft : Steigerung der Wertschöpfung durch Cross-Selling ; Cross-Selling-Maßnahmen und ihr effizienter Einsatz zur Steigerung der Profitabilität von Kundenbeziehunge...
Berger, Sven C.
;
Frischmann, Tanja
- In:
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
(
2008
)
6
,
pp. 274-281
Persistent link: https://www.econbiz.de/10003714764
Saved in:
5
Integration der Vertriebswege im Retail Banking : Herausforderungen des Multi-Channel-Managements
Hahn, Marco
;
Keck, Markus
- In:
Customer Relationship Management : neue …
,
(pp. 91-106)
.
2008
Persistent link: https://www.econbiz.de/10003644181
Saved in:
6
Von Kunden zu Fans : Kundenzufriedenheit im Retail-Banking messen, steuern und optimieren
Bubmann, Christoph
;
Lieberknecht, Jürgen
;
Blache, Raimund
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 617-630)
.
2008
Persistent link: https://www.econbiz.de/10003745048
Saved in:
7
Strategien im Retail-Banking : Finanzdienstleister im veränderten Wettbewerb
Grussert, Hans
-
2009
-
2., überarb. Aufl.
Persistent link: https://www.econbiz.de/10003776930
Saved in:
8
Success factors for retention marketing in Swiss private banking with special consideration of German high net worth individuals
Fischer, Nadine
- In:
International Customer Behaviour and Retailing Research …
,
(pp. 162-172)
.
2006
Persistent link: https://www.econbiz.de/10003280129
Saved in:
9
Customer orientated contact management in private banking with multi channel management
Pracht, Andreas
- In:
International Customer Behaviour and Retailing Research …
,
(pp. 232-240)
.
2006
Persistent link: https://www.econbiz.de/10003280173
Saved in:
10
Prognose der Entwicklung von Geschäftsbeziehungen und der Wirkung von Marketingansprachen im Privatkundengeschäft von Banken : empirischer Vergleich alternativer Modelle zur Steuer...
Menzel, Stefan
-
2006
Persistent link: https://www.econbiz.de/10003339049
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
