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Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese; Basak, Ecem; Calisir, Fethi - In: Journal of air transport management 53 (2016), pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
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The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin; Liu, Chih-Hsing; Tu, Jin-Hua - In: Journal of air transport management 53 (2016), pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
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Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju; Park, Jin-Woo - In: Journal of air transport management 53 (2016), pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
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An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas - In: Journal of air transport management 53 (2016), pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
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Service quality and non-salary mechanism for airline companies in Taiwan
Hu, Jin-li; Ho, Chien-Wei - In: Journal of air transport management 55 (2016), pp. 61-66
Persistent link: https://www.econbiz.de/10011547803
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Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana; Roy, Sanjit - In: Services marketing cases in emerging markets : an asian …, (pp. 67-75). 2017
Persistent link: https://www.econbiz.de/10011537865
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The mediating role of customer satisfaction : evidence from the airline industry
Hussain, Rahim - In: Asia Pacific journal of marketing and logistics 28 (2016) 2, pp. 234-255
Persistent link: https://www.econbiz.de/10011562904
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Effects of stability and controllability attribution on service recovery evaluation in the context of the airline industry
Nikbin, Davoud; Marimuthu, Malliga; Hyun, Sunghyup Sean; … - In: Journal of travel and tourism marketing 31 (2014) 7/8, pp. 817-834
Persistent link: https://www.econbiz.de/10010469250
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Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 3, pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
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In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup; Hyun, Sunghyup Sean; Kim, Wansoo - In: Journal of travel and tourism marketing 31 (2014) 5/6, pp. 589-609
Persistent link: https://www.econbiz.de/10010405093