//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service staff attitudes, organ...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Dynamic capabilities
16
Dynamische Kompetenzen
16
Consumer behaviour
14
Konsumentenverhalten
14
Partial least squares
13
Relationship marketing
13
Strategic management
13
Strategisches Management
13
Beziehungsmarketing
12
Marketing Management (incl. Strategy and Customer Relations)
12
Partielle kleinste Quadrate
12
Customer satisfaction
11
Kundenzufriedenheit
11
Firm performance
10
Unternehmenserfolg
10
Measurement
9
Resource-based view
9
Ressourcenorientierter Ansatz
9
Strategic alliance
9
Strategische Allianz
9
Innovation management
8
Innovationsmanagement
8
Marketing management
8
Marketingmanagement
8
PLS-SEM
8
Structural equation model
8
Strukturgleichungsmodell
8
Dienstleistungsqualität
7
Messung
7
Service quality
7
Dienstleistungssektor
6
Innovation
6
Organisatorischer Wandel
6
Organizational change
6
Service industry
6
Brand image
5
Competitive advantage
5
Dynamic capability
5
Inter-firm cooperation
5
Kleinste-Quadrate-Methode
5
more ...
less ...
Online availability
All
Undetermined
65
Free
26
Type of publication
All
Article
154
Book / Working Paper
13
Type of publication (narrower categories)
All
Article in journal
87
Aufsatz in Zeitschrift
87
Congress Report
6
Aufsatz im Buch
4
Book section
4
Aufsatzsammlung
3
Arbeitspapier
2
Article
2
Collection of articles of several authors
2
Lehrbuch
2
Sammelwerk
2
Working Paper
2
Conference paper
1
Conference proceedings
1
Graue Literatur
1
Guidebook
1
Interview
1
Konferenzbeitrag
1
Konferenzschrift
1
Non-commercial literature
1
Ratgeber
1
more ...
less ...
Language
All
English
115
Undetermined
52
Author
All
Lings, Ian
75
Gudergan, Siegfried
54
Beatson, Amanda
52
Gudergan, Siegfried P.
32
Ringle, Christian M.
18
Lee, Nick
15
Wilden, Ralf
12
Beatson, Amanda T.
7
Sarstedt, Marko
7
Kerr, Gayle
6
Riedel, Aimee
6
Bouncken, Ricarda B.
5
Greenley, Gordon
5
Johnston, Kim
5
Johnston, Kim A.
5
Pike, Steven
5
Richter, Nicole Franziska
5
Coote, Leonard V.
4
Dootson, Paula
4
Drennan, Judy
4
Hair, Joseph F.
4
Mathies, Christine
4
Mortimer, Gary
4
Schweitzer, Jochen
4
Wende, Sven
4
Will, Alexander
4
Zhang, Xi
4
Ellis, R. Susan
3
Garrett, Tony C.
3
Greer, Dominique A.
3
Hauff, Sven
3
Karanges, Emma Ruth
3
Keating, Byron
3
Mulcahy, Rory Francis
3
Murdy, Samantha
3
Newman, Anouche
3
Nielsen, Bo Bernhard
3
Rudd, John
3
Wang, Paul
3
Ahrholdt, Dennis C.
2
more ...
less ...
Institution
All
The Unviersity of Newcastle. Faculty of Business & Law, Newcastle Business School
1
Published in...
All
Journal of business research : JBR
12
The service industries journal
10
Long range planning : LRP ; international journal of strategic management
7
International journal of services technology and management
6
Journal of marketing management : MM
6
Journal of marketing communications
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
The journal of services marketing
4
Journal of Business Research
3
Journal of business ethics : JOBE
3
Management international review : MIR ; journal of international business
3
The Service Industries Journal
3
Asia Pacific journal of marketing and logistics
2
European Journal of Marketing
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of human resource management
2
International journal of knowledge management studies : IJKMS
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of strategic business alliances
2
Journal of Consumer Marketing
2
Journal of international management
2
Journal of service management
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
Journal of strategic marketing
2
Research paper series / Aston Business School Research Institute
2
Services marketing quarterly
2
jbm - Journal of Business Market Management
2
Advances in international marketing
1
Advances in organization studies
1
Asia Pacific : journal of human resources
1
Australasian marketing journal
1
Business Research
1
Business research
1
European journal of marketing : EJM
1
Handbook of strategic alliances
1
International Journal of Retail & Distribution Management
1
International business review : the official journal of the European International Business Academy
1
International journal of innovation and learning : IJIL
1
more ...
less ...
Source
All
ECONIS (ZBW)
101
OLC EcoSci
30
BASE
17
RePEc
8
Other ZBW resources
8
EconStor
2
USB Cologne (EcoSocSci)
1
more ...
less ...
Showing
21
-
30
of
167
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
21
Employee behaviour and relationship quality: impact on customers
Beatson, Amanda
;
Lings, Ian
;
Gudergan, Siegfried
- In:
The service industries journal
28
(
2008
)
2
,
pp. 211-224
Persistent link: https://www.econbiz.de/10007915200
Saved in:
22
A Study of the Attitudes Towards Unethical Selling Amongst Chinese Salespeople
Lee, Nick
;
Beatson, Amanda
;
Garrett, Tony C.
;
Lings, Ian
; …
- In:
Journal of business ethics : JOBE
88
(
2010
)
3
,
pp. 497-516
Persistent link: https://www.econbiz.de/10009135843
Saved in:
23
An introduction to the application of (case 1) best-worst scaling in marketing research
Louviere, Jordan J.
;
Lings, Ian
;
Islam, Towhidul
; …
- In:
International journal of research in marketing : IJRM ; …
30
(
2013
)
3
,
pp. 292-303
Persistent link: https://www.econbiz.de/10009779971
Saved in:
24
The interplay and growth implications of dynamic capabilities and market orientation
Wilden, Ralf
;
Gudergan, Siegfried
;
Lings, Ian
- In:
Industrial marketing management : the international …
83
(
2019
),
pp. 21-30
Persistent link: https://www.econbiz.de/10012146605
Saved in:
25
Employer branding: strategic implications for staff recruitment
Wilden, Ralf
;
Gudergan, Siegfried
;
Lings, Ian
- In:
Journal of marketing management : MM
26
(
2010
)
1/2
,
pp. 56-73
Persistent link: https://www.econbiz.de/10003979627
Saved in:
26
Service employee behaviour: the role of compliance and risk taking
Gudergan, Siegfried
;
Lings, Ian
- In:
International journal of services technology and management
14
(
2010
)
2/3
,
pp. 208-216
Persistent link: https://www.econbiz.de/10003997672
Saved in:
27
The role of product involvement in e-service evaluations
Wang, Paul
;
Gudergan, Siegfried
;
Lings, Ian
- In:
International journal of electronic marketing and …
2
(
2008/09
)
1
,
pp. 59-79
Persistent link: https://www.econbiz.de/10003651016
Saved in:
28
Dynamic Capabilities and Performance: Strategy, Structure and Environment
Wilden, Ralf
;
Gudergan, Siegfried P.
;
Nielsen, Bo Bernhard
- In:
Long range planning : LRP ; international journal of …
46
(
2013
)
1
,
pp. 72-96
Persistent link: https://www.econbiz.de/10010087723
Saved in:
29
Dynamic capabilities and performance : strategy, structure and environment
Wilden, Ralf
;
Gudergan, Siegfried P.
;
Nielsen, Bo Bernhard
- In:
Long range planning : LRP ; international journal of …
46
(
2013
)
1/2
,
pp. 72-96
Persistent link: https://www.econbiz.de/10009735698
Saved in:
30
Self-service technology and the moderating effects of consumer characteristics
Beatson, Amanda
- In:
International journal of services technology and management
14
(
2010
)
2/3
,
pp. 278-302
Persistent link: https://www.econbiz.de/10003997680
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->